Quality & Food Safety Manager

Quality & Food Safety Manager – Chocolate Factory

Lead Quality & Food Safety at Malley’s Chocolates!

Cleveland, Ohio

At Malley’s Chocolates, we’ve been crafting premium chocolates for over 89 years, delighting customers with our commitment to quality and tradition. We are seeking an experienced and detail-oriented Quality & Food Safety Manager to oversee our quality assurance and food safety programs. This role ensures compliance with industry regulations, maintains high product quality standards, and fosters a culture of continuous improvement. If you have a passion for food safety, leadership, and quality excellence, we’d love to have you on our team!

Key Responsibilities:

Quality Assurance & Control

• Develop, implement, and oversee quality control programs to ensure compliance with Malley’s standards and regulatory requirements.
• Monitor production processes to maintain consistent product quality and adherence to specifications.
• Conduct and oversee quality testing, including sensory evaluations, physical inspections, and microbiological testing.
• Investigate and resolve quality-related issues, including customer complaints, product deviations, and non-conformances.
• Implement corrective and preventive actions (CAPAs) to address root causes of quality concerns.
  
  
  

Food Safety & Compliance

• Lead and maintain compliance with FDA, USDA, GFSI (e.g., SQF, BRC), and other relevant food safety regulations.
• Oversee the HACCP program, ensuring hazard analysis, critical control points, and preventive controls are effectively managed.
• Develop and enforce Good Manufacturing Practices (GMPs), sanitation procedures, and allergen control programs.
• Conduct and facilitate internal and third-party audits, addressing findings and driving continuous improvement.
• Train and educate employees on food safety and quality standards.
  
  
  

Process Improvement & Risk Management

• Identify opportunities for process improvements to enhance product quality, efficiency, and food safety compliance.
• Collaborate with production, R&D, and procurement teams to maintain and improve quality standards.
• Monitor key performance indicators (KPIs) related to quality and food safety, driving initiatives for improvement.
• Ensure accurate documentation and maintenance of records for audits, compliance, and traceability.
  
  
  

Leadership & Team Development

• Supervise and mentor quality assurance and food safety team members.
• Foster a culture of quality, safety, and continuous improvement across Malley’s Chocolates.
• Serve as the primary point of contact for regulatory agencies, customers, and auditors regarding quality and food safety matters.
  
  
  

Qualifications & Skills:

• Bachelor’s degree in Food Science, Microbiology, or a related field.
• 5 years of experience in quality assurance or food safety within a food manufacturing environment (chocolate/confectionery experience is a plus!).
• Strong knowledge of HACCP, GMPs, FSMA, and third-party certification programs (e.g., SQF, BRC).
• Experience with internal and external audits, regulatory inspections, and compliance programs.
• Proficiency in quality management systems (QMS) and food safety software.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong leadership and communication abilities, with experience training and developing teams.
• Proficiency in Microsoft Office and ERP systems for data analysis and reporting.
  
  
  

Why Join Malley’s Chocolates?

• Be part of a company with a legacy of excellence in chocolate making.
• Work in a collaborative and supportive environment that values quality and innovation.
• Enjoy employee discounts on Malley’s treats and participate in company events.
• Opportunities for career growth and professional development.
  
  
  

If you are a dedicated quality professional with a passion for food safety and excellence, apply today and help us craft the finest chocolate products!