Customer Service Manager

Why Choose Mallory?

For more than 40 years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency along with a broad array of safety products and solutions. At Mallory Safety & Supply, we get energized by applying thought and creativity to provide best in class solutions. This energy has led to multi-faceted growth, with results that have led us to quadruple in size over the last 20 years. We are the largest independently held safety distribution company with 35 locations, and over 600 employees.

Mallory Safety and Supply has always been a family owned and privately owned business. Mallory's business model is customer based; we thrive by providing basic service brilliance! We offer a casual work environment, professional development and promotional opportunities. We have 33 core values that guide our intentional company culture and are employee centric. We are looking for dedicated, motivated and smart team members to grow with our company.

Mallory Safety and Supply is hiring a Customer Service Team Lead!

Mallory is looking for a dynamic person to join our Customer Service team as a Customer Service Team Lead. The ideal candidate will possess exceptional leadership skills and a passion for delivering Basic Service Brilliance. As a customer centric business, our Customer Service team is critical to the growth of our business. The Customer Service Team Lead will lead a small Customer Service team in daily operations, help drive business, and foster a positive culture. In addition, the Customer Service Team Lead will play a critical role in problem solving, process management, and branch business development.

Here are the benefits that Mallory Safety & Supply can offer:

• Medical, Dental, and Vision Insurance

• 410(k) with an employer match program

• Employer paid Long Term Disability

• Voluntary Term Life, Accident, and Disability Insurance

• Employee Assistance Program with added benefits such as financial wellness and planning

• 10 hours of paid time off a month to start!

• 7 paid holidays throughout the year

• Yearly appraisal and bi-annual reviews

• Annual bonus based on company performance

• Employee discounts and Mallory Swag

• Holiday Raffles

• Certifications and continued job development opportunities

• Opportunities for promotion and growth

• Monday through Friday dependable schedule - No nights or weekends!

• A positive company culture check out our website for more information on The Mallory Way!

Here is what you can expect as a Customer Service Team Lead:

• Act as a strong leader and role model for Customer Service Representatives and other branch employees
• Learn, navigate, and use Prophet 21 to provide customer service
• Service both internal and external customers over the phone, via email, and in person
• Resolve issues with customer orders in a tactful manner
• Partner with the branch sales team to drive business
• Participate in interview and hiring processes as needed
• Employee development and coaching
• Oversee branch warehouse operations, including the supervision of Warehouse Associates and Drivers
• Act as back up Delivery Driver on an as needed basis
• Drive a positive, inclusive, and productive culture within the branch
• Assist with miscellaneous projects as needed

Supervisory Responsibilities: Responsible for supervising a team of Customer Service Representatives. Supervisory responsibilities will include:

• Review and approve timecards, adjust as needed
• Conduct interviews, performance evaluations, and coaching conversations
• Document employee performance notes in Paycom
• Train new employees
Conduct circle-back training as needed

Here is what we need from a Customer Service Team Lead:

• Excellent oral and written communication skills
• Strong time and project management skills with the ability to multitask
• Strong computer and data entry skills highly desired, including Microsoft Office
• 2-5 years of experience in customer service leadership skills are desired
• 1 years of Customer Service Lead or Manager experience preferred
• Construction, safety, or industrial supply experience is preferred
• High School Diploma or GED required
Valid Drivers License

Physical Requirements:

• Occasional bending, twisting, standing, and stooping
• Lifting up to 50 pounds occasionally throughout the day

Hiring great people is the most important thing we do. If you are motivated, self-driven and you care about the details - we offer an environment that will allow you to shine!

Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans encouraged to apply!

To learn more about Mallory, and our products - please visit www.mallory.com.