What are the responsibilities and job description for the Customer Service Representative position at Mallory Safety And Supply Llc?
Why Work For Mallory?
Mallory Safety and Supply has always been a family business. For more than 40-years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency along with a broad array of safety products and solutions. During that time, Mallory has grown to include more than 37 offices and over 600 employees. We have expanded to be the largest independent safety and industrial distributor in the United States.
We get energized by applying thought and creativity to provide best in class solutions. This energy has led to multi-faceted growth, with results that have led us to quadruple in size over the last 20 years. We offer a casual work environment with an intentional culture, and are looking for dedicated, motivated and smart team members to grow with our company.
Mallory Safety and Supply is currently looking for a Customer Service Representative to join our Customer Service Team!
As a rapidly growing company, we are looking for individuals interested in building a career and being part of an amazing team. Although the day-to-day tasks may vary, your overall objective as a Customer Service Representative will be to meet the needs of our customers by servicing the customer through order entry, problem resolution, and helping foster collaborative teamwork with sales and warehouse departments. Our ideal candidate is someone who takes the initiative, possesses creative problem-solving skills, a desire to be part of something greater and navigates through challenges with a growth mindset. For high performers, this role can offer more hours, travel opportunities and career development.
Here are the Benefits that Mallory Offers:
- Medical, Dental, and Vision Insurance
- 410(k) with an employer match program
- Employer paid Long Term Disability
- Voluntary Term Life, Accident, and Disability Insurance
- Employee Assistance Program with added benefits such as financial wellness and planning
- 10 hours of paid time off a month to start!
- 7 paid holidays throughout the year
- Yearly appraisal and bi-annual reviews
- Employee discounts and Mallory Swag
- Certifications and continued job development opportunities
- Opportunities for promotion and growth
- Monday through Friday dependable schedule - No nights or weekends!
- A positive company culture check out our website for more information on The Mallory Way!
As a Customer Service Representative, Here is How You Will Make an Impact:
- Learn, navigate, and use Prophet 21 to provide customer service
- Service both internal and external customers over the phone, via email, and in person
- Resolve issues with customer orders in a tactful manner
- Partner with the branch sales team to drive business
- Assist with miscellaneous projects as needed
- Cross-train and assist in other areas of the branch as needed
Here is What We Need From a Customer Service Representative:
Required Skills and Abilities -
- Excellent oral and written communication skills
- Strong time and project management skills with the ability to multitask
- Strong computer and data entry skills highly desired, including Microsoft Office
Education and Experience -
- Must have a valid drivers license and driving history that aligns with our safe driver policy
- 1-2 years of experience in customer service in an office setting preferred
- A combination of face to face, remote and phone/email customer service experience required
- Business to business (B2b) customer service experience preferred
- Construction, safety, or industrial supply experience is preferred
- High School Diploma or GED required
Physical Requirements -
- Using a computer screen for several hours a day
- Occasional bending, twisting, standing, and stooping
- Lifting up to 50 pounds on occasion
- Driving a work vehicle
Hiring great people is the most important thing we do. If you are motivated, self-driven and you care about the details - we offer an environment that will allow you to shine!
Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans encouraged to apply!
To learn more about Mallory, and our products - please visit www.mallory.com.
