Key Account Manager

Description

Why Choose Mallory?  
 

For more than 40 years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency along with a broad array of safety products and solutions. At Mallory Safety & Supply, we get energized by applying thought and creativity to provide best in class solutions. This energy has led to multi-faceted growth, with results that have led us to quadruple in size over the last 20 years. We are the largest independently held safety distribution company with more than 30 locations, and over 600 employees.  
 

Mallory Safety and Supply has always been a family owned and privately owned business. Mallory's business model is customer based; we thrive by providing basic service brilliance! We offer a casual work environment, professional development and promotional opportunities. We have 33 core values that guide our intentional company culture and are employee centric. We are looking for dedicated, motivated and smart team members to grow with our company. We invest in our employees by offering great benefits, certifications, professional development and a great company culture! It’s how we have maintained 95% retention companywide!
 

Mallory is looking for a Key Account Manager to join our growing team in Savannah!

This is an exciting opportunity to join the sales team of a winning company that’s more than quadrupled in size over the last 10 years. In this position, you will work closely with a large automotive manufacturer in the area. We are looking for someone who is motivated, eager, and energized by solution-based sales. This role is a great opportunity for someone who takes pride in serving their customers, thinks outside of the box, and is looking to advance their career and build relationships in the industry.

Key Account Manager Job Duties:
 

• Builds and nurtures strong, long-term relationships with the assigned key customer to understand their needs, challenges, and business objectives.
• Develops strategies to grow the account by identifying opportunities to expand product and service offerings within the customer organization.
• Collaborates with internal teams to customize solutions and deliver exceptional service that aligns with the customer's expectations and goals.
• Serves as the primary point of contact for the customer, ensuring consistent communication and prompt resolution of any issues or concerns.
• Conducts regular business reviews with the customer to discuss performance, explore new opportunities, and ensure alignment on objectives.
• Monitors and analyzes customer data to identify trends, provide actionable insights, and recommend improvements or new initiatives.
• Works cross-functionally to coordinate efforts across departments (e.g., operations, vending, warehouse, and customer service) to meet customer requirements efficiently.
• Resolves customer complaints by investigating problems, developing tailored solutions, and making recommendations to internal management.
• Keeps management informed by preparing and submitting regular reports on account activity, customer insights, and progress toward goals.
• Stays informed about market trends, industry developments, and competitive activity to provide valuable insights and recommendations to the customer.
• Drives customer satisfaction and retention by consistently delivering value and demonstrating the company’s commitment to the customer’s success.
   

Mallory Safety and Supply Benefits:
 

• Medical, Dental, and Vision Insurance
• 401(k) with employer match
• 7 paid holidays
• Voluntary Term Life, Accident, and Disability Insurance
• Unlimited PTO
• Employee Assistance Program
• Referral Bonus Program
• Flexible schedule with opportunities for remote work
• Private, family-owned company with a positive company culture – you’ll love working here!

Key Account Manager Desired Skills and Qualifications:
 

• 1-3 years of sales experience, preferably in the safety/MRO space
• Safety and/or industrial distribution knowledge required
• Strong interpersonal communication skills across a variety of platforms
• Self-starter spirit and proven track record of meeting and exceeding goals
• Intermediate to Expert knowledge of the Microsoft Office Suite, CRMs, and other company software platforms
• Bachelor’s degree preferred, but not required
   

Hiring great people is the most important thing we do; we are very selective, so please only apply if this is the right fit for you. If you are motivated, self-driven and you care about the details - we offer an environment that will allow you to shine!
 

Does this sound like the job for you? Apply online with your resume to be considered today!
 

Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Qualifications