What are the responsibilities and job description for the Client Relations Coordinator position at Malone Workforce Solutions?
A Day in Your New Role
As a Client Relations Coordinator in Omaha, NE, your mission is to be the principle point of contact for clients. Your flair for communication will connect you with customers, aiding them with empathy and expertise.
Key Duties
- Deliver prompt and courteous responses via phone, email, and chat.
- Supply information on products and provide solutions for inquiries.
- Document customer interactions carefully using Microsoft Excel.
- Work hand-in-hand with your team to overcome customer issues and refine our approaches.
- Communicate important trends and service upgrades to the management team.
- Stay informed on our offerings and standards to serve clients efficiently.
What Makes You the Right Fit
- Experience in customer service or similar environments is essential.
- Microsoft Excel capabilities for seamless data management.
- Strong communication skills, both oral and written.
- Proven ability to keep composure and provide solutions under pressure.
- Capable of working independently and in a team setting.
- Experience within a distribution, manufacturing, or warehouse framework is a plus.
Malone Solutions is an Equal Opportunity Employer.
Skills Preferred:
- Retail Sales
- Customer Assistance
- Proficient with Microsoft Excel
