What are the responsibilities and job description for the Logistics Coordinator position at Malone Workforce Solutions?
Job ID : 1st Shift : 7AM – PM
Pay Rate : $18.50 per hour
General Purpose of Job
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Tasks
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Complete change of address records, and issue service discontinuance orders, using computers.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Compare disputed invoices with original documents and information from invoices, and prepare invoice adjustments as required.
- Recommend improvements in service, or billing methods and procedures to prevent future problems.
Malone Workforce Solutions is an Equal Opportunity Employer”
Salary : $19
