What are the responsibilities and job description for the Technical Support Agent I position at Malone Workforce Solutions?
Job ID :
Malone is hiring Kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all kiosk locations.
Hourly Pay : $18.00 / hr – 20.00 / hr
Location : Louisville, KY
Key Responsibilities
- Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or customer via phone IVR system
- Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues
- Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group
- Document, track, and monitor problems to ensure timely resolution
- Perform other job related duties as delegated by leadership team
- Support and leverage other associates within the department to share best practices and knowledge
- Schedule Expectation : must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week.
Education & Experience
Knowledge, Skills & Abilities
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned.?
Open availability – must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support.
Malone Workforce Solutions is an Equal Employment Opportunity Employer.
Salary : $18
