Maintenance Coordinator

The Maintenance Coordinator will facilitate apartment and building maintenance across a large portfolio of residential properties in Dorchester and Roxbury, MA. You will work collaboratively with the Maintenance and Property Management teams to ensure quality service to our residents. Some of the duties you will be responsible for will include:

• Responding to resident inquiries and concerns and following up to ensure resident satisfaction.

• Generating work orders, resident notifications, relevant reports and data.

• Maintaining work order files and other maintenance files.

• Scheduling work with residents, maintenance team and contractors, under the Property Managers’, Facilities Manager’s, and Maintenance Superintendent’s supervision.

• Coordinating apartment and building inspections and creating work orders per inspection requirements.

• Drafting weekly meeting notes, generating work order reports, and distributing daily work order reports.

• Completing Incident Reports that are maintenance related.

• Sending out automated building-wide phone/email notifications through the OneCall system.

• Assisting maintenance technicians with administrative functions, such as closing work orders and properly allocating work time in the Yardi software.

• Traveling between sites to provide access to contractors and distribute notices as needed.

The work hours are 8:30-4:30 Monday-Friday. You will be based at our office in Dorchester and will report to other sites in Dorchester and Roxbury as needed.

We are looking for someone with strong customer service skills and attention to detail. The ability to make and receive a high volume of phone calls will also be key to success in this role.

• Experience with Yardi software is preferred but not required.

• Experience with Microsoft Office Suite (Excel, Word, and Outlook) is required.

• A valid driver’s license and access to a vehicle is required.

• Bilingual English/Spanish would be a plus.