Responsible for :
- Ensure that the attainment
of Victory Housing, Inc, Mission Statement takes precedence over all decisions
and actions.
- Adhere to all Victory
Housing policies and procedures, COMAR 10.07.14 regulations as well as County, State and
Federal guidelines including by limited to DOH, CDC, CMS and OSHA.
- At all times, implement
universal precautions and infectious disease control protocols. Wears
assigned PPE appropriately per policy and as requested.
- Complete all assigned
training including initial orientation, COMAR 10.07.14 requirements, monthly
in-services, HIPAA, VHI required personal care and skills modules. Participates in required safety and
disaster drills as assigned and mandated.
- Answering and transferring
all incoming calls in a courteous and professional manner, taking messages, giving information, directions, and
other appropriate assistance to residents, staff, guests, and vendors, and
performing a variety of other administrative duties as assigned.
- Handle and route all
incoming calls in a timely (within three rings), courteous, and distinct,
customer-friendly manner using proper telephone etiquette.
- Communicate all phone
messages clearly and deliver materials to appropriate parties promptly.
- Monitor the entry into and
departure out if the community for all guests, residents, and vendors. Always maintain a safe and
secure environment.
- As required and instructed,
screen all visitors per infectious disease control protocols and guidelines to
enter the community.
- Greet, identify, and visit
with all guests/visitors and scheduled appointments. Offer beverage refreshment
always, and brochure material when appropriate. Function as information “hub”
to all visitors ensuring their needs are met.
- Refer all marketing
inquiries to Executive Director. Complete Inquiry Sheet if Executive Director
is unable to talk with the prospect.
- Mail community brochures upon request.
- Assist with other bulk or Direct Mails as directed.
- Assemble and maintain supply of completed brochure packets and request
collateral materials from Corporate Office as directed to maintain established
supply par level.
- Assist with office
functions such as word processing support.
- Distribute mail throughout home to staff and residents; assist in maintaining postal supply for residents and assist in preparing out-going
mail.
- Maintain abundant supply of appropriate forms ready for use in
files.
- Assist with activities as requested.
- Assist in redirection of disorientated Residents as needed.
- Maintain neat and tidy reception
area, including fresh flowers on
desk.
- Coordinate use of common usage area for events/meetings as directed.
- Assist in maintaining appointment notebooks for transportation, hair care, etc. as
directed.
- Assure community directions are available at desk.
- Other duties as assigned.
Victory Housing is an Equal Opportunity Employer committed to providing an inclusive work environment for staff, clients, volunteers and service partners. Victory Housing employment, advancement and recruitment processes ensure diversity in terms of age, color, disability, ethnicity, gender, gender identity or expression, marital status, national origin or ancestry, race, religion, sexual orientation, genetic information, and/or military or veteran status.
