E-Banking Services

Description/Job Summary

Position Title: E-Banking Services

Location: Malvern, AR

Department: E-Banking

Reports To: SVP/Information Systems Team Mgr

FLSA Status: Non-exempt

Hours: Full-time position (40 hrs/wk)

GENERAL SUMMARY
Under limited supervision and guidance of the Manager, the E-Banking Service position will be responsible for learning job functions in the electronic banking department - wires, debit card production/disputes, ACH, OLB, Mobile Banking, Cash Management, Proof, Zelle, and doc scanning. The individual must display competent skills needed for an office environment comprised of various computer software and portray a strong mathematical aptitude; Self-motivation, time-management skills, and attention to details are all expected competencies of this position. Work is highly confidential in nature.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

1. Consistently deliver phenomenal customer service through aggressive friendliness accompanied by honest, positive and confident behaviors (in-house and on the phone)
2. Provide timely and accurate service to both internal and external customers
3. Process debit card applications daily duties
4. Process debit card disputes daily duties
5. Process ACH daily duties
6. Process OLB/Cash Management/Mobile Banking/Zelle daily duties
7. Process Proof and Data Entry functions
8. Process Wire daily duties
9. Scan documents received on customer accounts pertaining to the E Services applications
10. Perform any other related duties as may be required or assigned

TEAM EXPECTATIONS

1. Champion the MNB mission statement with pride and enthusiasm
2. Perform all aspects of your position with a cooperative and teachable spirit
3. Support all other team members, providing assistance and encouragement to ensure service is provided in the most efficient and effective manner
4. Exhibit professionalism at all times

QUALIFICATIONS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

• High school diploma or GED required
• 3 years customer service experience required
• 1 year related office experience showcasing computer skills and use of other common office equipment required (E.G. data processing, clerical/admin, equipment operator, etc.)
• Banking experience preferred

OTHER SKILLS AND ABILITIES

Employee must be able to

• Display excellent communication skills and cooperatively work with other team members of the bank regardless of personalities or communication style
• Successfully complete all job assignments and meet timelines under minimal supervision
• Exhibit strong mathematical aptitude and ability to learn automated banking operations
• Multi-task and rotate job tasks with seamless flexibility
• Occasionally work beyond set schedule; could include after-hours work or weekends
• Successfully complete any assigned compliance training; Adhere to internal controls and procedures; Understand and comply with bank policies as well as regulations, laws, and the bank's BSA/AML program as applicable to this position
• Foster an atmosphere of teamwork and enthusiasm
• Exercise trustworthy service, courtesy, tact and diplomacy in dealing with others
• Efficiently use standard office equipment (i.e. desktop/laptop computer and software, copier, scanner, printers, fax, 10-key calculator, multi-line telephone system, etc.)
• Effectively display Windows software skills (Word Processing/Typing, Alphanumeric Data Entry, Database usage)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires manual dexterity; to regularly sit and read instruction, use hands to finger, key data, handle or feel, to talk and hear; the employee is required to frequently reach with hands and arms; and to occasionally stand, walk, bend, stoop, or kneel and climb stairs.

The employee may occasionally be required to lift and/or move up to 20 lbs.; Maintaining cleanliness of work area is expected, as well as discarding of trash.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

There are no harmful environmental conditions that are present for this position. The noise level in the work environment is usually moderate and that of a typical office setting.

SAFETY SENSITIVITY

This position is not considered safety sensitive as defined by the MNB Drug-Free Workplace Policy.

OTHER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EOE STATEMENT

MNB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, pregnancy, status as a protected veteran, status as a qualified individual with a disability, or any other basis that may be determined by law.