What are the responsibilities and job description for the Front of House Manager Application position at MaMa Foo Foo?
Job description
Mama Foo Foo is a thriving and rapidly expanding organization with a full-service bar, and we have ambitious plans for further growth. At MFF, we are deeply passionate about cocktails, food and delivering genuine hospitality. If you're eager to advance your career in the restaurant industry, the possibilities are boundless when you join our team.
Job Description:
As a restaurant manager at MFF, you will play a crucial role in insuring a smooth and efficient operation of our venue. You will be responsible for managing the day-to-day operations, leading a team of dedicated staff, ensuring a memorable dining experience for our guests so they are provided with excellent service and our team members are upholding Mama Foo Foo's hospitality standards.
Key Responsibilities:
· Team Leadership: Lead, train, and motivate restaurant staff to deliver outstanding guest service. Set clear expectations, provide guidance, and monitor performance.
· Guest Satisfaction: Ensure the highest level of guest satisfaction by maintaining a welcoming atmosphere, resolving customer concerns, and actively seeking feedback.
· Operational Excellence: Detailed responsibilities and oversee daily restaurant operations, including opening and closing procedures, staff scheduling, and inventory management.
· Quality Control: Maintain the highest standards of food quality, presentation, and safety, adhering to health and safety regulations.
· Staff Development: Identify training needs, conduct training sessions, and provide opportunities for staff growth and advancement.
· Adherence to Regulations: Ensure compliance with all relevant health, safety, and licensing regulations.
· Problem Solving: Address and resolve any issues that may arise, from guest complaints to staff conflicts, in a timely and effective manner.
Qualifications:
Maintaining positive guest relationships including obtaining regular feedback through table visits and executing show quality standards
Proven experience in restaurant management or a related role
Strong leadership and communication skills.
Excellent customer service skills.
Knowledge of restaurant operations, including food safety and hygiene.
Ability to work in a fast-paced environment.
Trains and conveys brand clarity through the menu, wine, and beverage knowledge
Passion for hospitality, food, spirit and cocktail knowledge
Proficiency in restaurant management software and POS systems.
Availability to work flexible hours, including weekends and holidays.
Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs
Engages in the financial goals of the operation with support from the General Manager
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Executes all menu requirements and fulfills all guest-specific service requests
Ensures all function setups and breakdowns are executed correctly, efficiently, and expeditiously
Holds team accountable to steps of service to deliver great guest service
Ensures team members have the tools necessary to complete their jobs
Uses all performance management tools to provide guidance and feedback to team members
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains, and develops team members according to Mama Foo Foo guidelines
Displays a positive attitude towards team members
What we offer you:
· Comprehensive Training and Development: We invest in your growth and skills to help you excel in your role and advance in your career.
· Competitive Starting Salary: We offer a competitive starting salary that reflects your skills and experience, ensuring you are rewarded for your contributions.
· Performance Bonus: Your hard work and dedication are recognized and rewarded with performance-based bonuses that boost your income.
· Generous Paid Vacations: Take well-deserved breaks with paid vacation time, giving you the opportunity to recharge and enjoy quality time away from work.
· Comprehensive Benefits Package: Access to a comprehensive benefits package, including Group Health Insurance, Dental, and Vision coverage, ensuring your well-being and peace of mind.
Job Type: Full-time / Part-time
Mama Foo Foo is a thriving and rapidly expanding organization with a full-service bar, and we have ambitious plans for further growth. At MFF, we are deeply passionate about cocktails, food and delivering genuine hospitality. If you're eager to advance your career in the restaurant industry, the possibilities are boundless when you join our team.
Job Description:
As a restaurant manager at MFF, you will play a crucial role in insuring a smooth and efficient operation of our venue. You will be responsible for managing the day-to-day operations, leading a team of dedicated staff, ensuring a memorable dining experience for our guests so they are provided with excellent service and our team members are upholding Mama Foo Foo's hospitality standards.
Key Responsibilities:
· Team Leadership: Lead, train, and motivate restaurant staff to deliver outstanding guest service. Set clear expectations, provide guidance, and monitor performance.
· Guest Satisfaction: Ensure the highest level of guest satisfaction by maintaining a welcoming atmosphere, resolving customer concerns, and actively seeking feedback.
· Operational Excellence: Detailed responsibilities and oversee daily restaurant operations, including opening and closing procedures, staff scheduling, and inventory management.
· Quality Control: Maintain the highest standards of food quality, presentation, and safety, adhering to health and safety regulations.
· Staff Development: Identify training needs, conduct training sessions, and provide opportunities for staff growth and advancement.
· Adherence to Regulations: Ensure compliance with all relevant health, safety, and licensing regulations.
· Problem Solving: Address and resolve any issues that may arise, from guest complaints to staff conflicts, in a timely and effective manner.
Qualifications:
Maintaining positive guest relationships including obtaining regular feedback through table visits and executing show quality standards
Proven experience in restaurant management or a related role
Strong leadership and communication skills.
Excellent customer service skills.
Knowledge of restaurant operations, including food safety and hygiene.
Ability to work in a fast-paced environment.
Trains and conveys brand clarity through the menu, wine, and beverage knowledge
Passion for hospitality, food, spirit and cocktail knowledge
Proficiency in restaurant management software and POS systems.
Availability to work flexible hours, including weekends and holidays.
Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs
Engages in the financial goals of the operation with support from the General Manager
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Executes all menu requirements and fulfills all guest-specific service requests
Ensures all function setups and breakdowns are executed correctly, efficiently, and expeditiously
Holds team accountable to steps of service to deliver great guest service
Ensures team members have the tools necessary to complete their jobs
Uses all performance management tools to provide guidance and feedback to team members
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains, and develops team members according to Mama Foo Foo guidelines
Displays a positive attitude towards team members
What we offer you:
· Comprehensive Training and Development: We invest in your growth and skills to help you excel in your role and advance in your career.
· Competitive Starting Salary: We offer a competitive starting salary that reflects your skills and experience, ensuring you are rewarded for your contributions.
· Performance Bonus: Your hard work and dedication are recognized and rewarded with performance-based bonuses that boost your income.
· Generous Paid Vacations: Take well-deserved breaks with paid vacation time, giving you the opportunity to recharge and enjoy quality time away from work.
· Comprehensive Benefits Package: Access to a comprehensive benefits package, including Group Health Insurance, Dental, and Vision coverage, ensuring your well-being and peace of mind.
Job Type: Full-time / Part-time
