What are the responsibilities and job description for the Front Desk Manager position at Mama Shelter?
Job Description
As the Front Office Manager , you are responsible for ensuring the daily operations of the Front Office, including but not limited to reception, reservations and night audit while ensuring room standards are implemented and met. The Front Office Manage r reports directly to the Rooms Division Manager. The Front Office Manage r must demonstrate impeccable leadership, motivates, and trains the team, and always embodies the MAMA Spirit.
Job Overview :
- Create an environment of learning, ensuring that all members of the team are trained to understand and follow all standards of operation.
- Assists in the hotel operational activities as delegated by the Rooms Division Manager.
- You have an eye for talent and work closely with the Rooms Division Manager to staff the department.
- You are hands on, actively leading, coaching, mentoring, developing and encouraging excellence from staff team members during daily operations.
- Monitors all front office financial operations, including group billing, verifying rates / discount, daily sales reconciliation, petty cash and room inventory controls.
- Ensures the efficient and effective operation of the Front Office and assist at times with Housekeeping.
- Conducts disciplinary measures when necessary.
- Maintain a positive and friendly attitude at all times, impacting guest experience in a positive manner.
- Knowledgeable of the city of Los Angeles.
- Maintains reservation systems and coordinates all arrivals, effectively communicating to team members.
- Assists with payroll, daily operations, cost control and schedules.
- Assists the Rooms Division Manager with monitoring of the performance of the hotel through analysis of guest satisfaction systems and financial reports.
- Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
- Suggests and implements corrective actions.
- You are guest experience focused. You are driven by 100% guest satisfaction and uphold high standards.
- Ensures proper safety practices of employees and guests, assisting in the maintenance of proper emergency and security.
- Performs daily room and property inspections.
- Perform accurate monthly inventory.
- Other duties as assigned.
Qualifications
Qualifications :
Additional Information
MAMA Would Love It If :
Other Duties :
All your information will be kept confidential according to EEO guidelines.
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