What are the responsibilities and job description for the Assistant Restaurant Manager position at Mamajuana Cafe?
Job Description: We are seeking an experienced and dynamic Assistant Restaurant Manager to join our team at Mamajuana Cafe Philly. The ideal candidate will have a proven track record in a supervisory role within a fast-paced restaurant environment and possess excellent bilingual communication skills in both English and Spanish. The Assistant Restaurant Manager will play a crucial role in ensuring smooth operations, exceptional customer service, and effective people management.
Responsibilities:
- Assist the Restaurant Manager in overseeing daily operations, ensuring high standards of food quality, service, and guest satisfaction.
- Supervise and train staff, providing guidance, support, and performance feedback to ensure a cohesive and motivated team.
- Manage reservations using reservation applications, optimizing table turnover and maximizing guest satisfaction.
- Handle customer service issues, resolve conflicts, and address guest complaints promptly and professionally.
- Implement and maintain operational procedures, ensuring compliance with health and safety regulations.
- Coordinate and assist in staff scheduling, ensuring adequate coverage for nights, weekends, and peak hours.
- Conduct regular staff meetings and training sessions to enhance skills and knowledge.
- Monitor inventory levels, order supplies, and manage costs effectively.
- Support promotional activities and special events to drive business and enhance the guest experience.
Qualifications:
- Minimum of 2 years of experience in a supervisory role within a fast-paced restaurant environment.
- Bilingual in English and Spanish.
- Strong customer service skills with a focus on delivering exceptional guest experiences.
- Proven experience in people management, including training, scheduling, and performance evaluation.
- Effective conflict resolution skills with the ability to handle challenging situations calmly and professionally.
- Proficiency in using reservation applications and other restaurant management software.
- Excellent communication and interpersonal skills.
- Availability to work nights, weekends, and holidays as required.
- Strong organizational skills and attention to detail.
Benefits:
- Competitive salary.
- Opportunities for career advancement within a growing organization.
- A positive and supportive work environment.
- Employee discounts on food and beverages.
How to Apply: If you are passionate about the hospitality industry and meet the qualifications listed above, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role to Mamajuanacafephilly@gmail.com
Mamajuana Cafe Philly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.