What are the responsibilities and job description for the Counter Service Specialist position at maman?
About Maman
Maman is a pioneering French-inspired bakery, café, and lifestyle brand founded in 2014 by visionary entrepreneurs Elisa Marshall and Benjamin Sormonte. With multiple locations across North America and Canada, Maman has established itself as a leading destination for delicious baked goods, artisanal coffee, and high-quality ingredients.
At Maman, we draw inspiration from family traditions and the pursuit of excellence. Our commitment to quality and customer satisfaction drives everything we do. We're dedicated to creating memorable experiences for our guests, fostering strong relationships with our community, and building a national brand that stands for authenticity and passion.
- We are seeking an exceptional Counter Service Specialist to join our team. This individual will be responsible for delivering outstanding service to our customers, ensuring a seamless and enjoyable experience at every touchpoint.
Key Responsibilities:
- Provide warm and welcoming service to all customers, accurately communicating seasonal specials and encouraging guests to try our best-selling items.
- Accurately ring up customers' orders using the Toast POS system.
- Maintain a clean and organized counter space, adhering to maman's high standards of presentation and cleanliness.
- Make informed decisions that prioritize guest happiness, team success, and company goals while maximizing profitability.
- Investigate and resolve any customer concerns in a prompt and professional manner.
- Assist with re-stocking at the end of each shift, promoting teamwork and setting colleagues up for success.
- Develop strong relationships with regular customers through warm hospitality and impeccable service, anticipating their needs and preferences.
What We're Looking For:
- 1-2 years of counter or cashier experience, preferably in a fast-paced front-of-house environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and management.
- A genuine passion for providing top-notch customer service and creating memorable experiences.
- Familiarity with food and beverage industry trends, with a keen eye for detail and a focus on quality and aesthetics.
- The ability to multitask, adapt to changing situations, and learn quickly in a dynamic environment.
- A positive, can-do attitude, with a willingness to go above and beyond to meet the needs of our guests and team.
