What are the responsibilities and job description for the Customer Experience Ambassador position at maman?
About Us
Maman is a dynamic and growing company committed to building a national brand that embodies the spirit of innovation, quality, and customer satisfaction. As a leader in the bakery and café industry, we're dedicated to creating unforgettable experiences for our guests and fostering a culture of collaboration and excellence within our team.
We're seeking an experienced Customer Experience Ambassador to join our team. This individual will play a vital role in delivering exceptional service, ensuring a seamless experience for our customers, and contributing to the growth and success of our business.
Key Responsibilities:
- Ensure that all customers receive a warm and welcoming experience, accurately communicating seasonal specials and encouraging guests to try our best-selling items.
- Maintain a clean and organized counter space, adhering to maman's high standards of presentation and cleanliness.
- Use the Toast POS system to accurately ring up customers' orders, handling cash and credit transactions efficiently and professionally.
- Investigate and resolve any customer concerns in a prompt and professional manner, ensuring that every guest leaves satisfied and eager to return.
- Develop strong relationships with regular customers through warm hospitality and impeccable service, anticipating their needs and preferences.
Requirements:
- Previous experience in a front-of-house environment, preferably in a fast-paced bakery or café setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and management.
- A genuine passion for providing top-notch customer service and creating memorable experiences.
- Familiarity with food and beverage industry trends, with a keen eye for detail and a focus on quality and aesthetics.
