What are the responsibilities and job description for the Practice Coordinator position at Mamardi Recruiting?
About the Job
Practice Coordinator is a crucial role within UPMC, requiring a highly skilled and organized individual.
Key Responsibilities:
- Monitor and meet practice-specific benchmarks for point of service and scheduling, including template management for timely patient access.
- Analyze staff development needs and initiate training programs with Education and Training to address those needs.
- Schedule employee orientation and staff development training.
- Assist management in creating quarterly and yearly goals, as well as developing and implementing policies and procedures to support Registration/Scheduling and Patient Business Services operations.
- Provide backup coverage for daily processes during peer vacations, absences, or other situations.
- Foster a patient-centric culture centered around patient arrival and follow-up activities, aligned with consumerism initiatives.
- Maintain open communication with UPP Management regarding information systems, third-party payer, and regulatory updates, ensuring appropriate training for staff.
- Develop and maintain detailed policies and procedures in coordination with CBO management.
- Collaborate with Information Services to develop, implement, and train on practice management system enhancements.
- Perform analysis and initiate documentation for enhancements to the practice management system, supporting revenue cycle processes, billing, and reimbursement.
- Investigate, analyze, and recommend solutions for registration, financial counseling, coding, charge entry, cash collection, posting, and balancing problems.
- Conduct accounts receivable trending on payors and denials, including calculation for days in accounts receivable and financial analysis on gross and net collections.
- Participate in recruitment and evaluation of personnel under direct supervision of the Department Manager, providing timely performance evaluations.
- Perform random audits of staff work to monitor performance and quality, following up with UPP Management on findings.
- Investigate staff issues and provide feedback on resolution as needed.
Requirements:
- Bachelor's degree preferred, with a minimum of 3 years' experience in information systems, patient business services, or staff development for a professional billing group or healthcare environment.
- Possess technical and professional skills in healthcare financial management.
- Exhibit analytical and problem-solving skills, as well as the ability to coordinate the work of others and communicate effectively with physicians, practice managers, and UPP management.
- Previous supervisory experience desired.
- Knowledgeable of medical terminology, various types of information systems software, electronic data interchange, claims processing, third-party payer rules, reimbursement practices, and regulatory guidelines.
- Prior working experience on personal computers and office equipment required.
- Will to travel.
Licensure, Certifications, and Clearances:
Act 34.
