What are the responsibilities and job description for the Service Advisor position at MAN?
Modern Chevrolet of Burlington has an immediate opening for a Service Advisor to provide quality maintenance service in a fast-paced environment.
Modern Automotive is one of the region's best dealership groups, serving the communities in North Carolina. Our team enjoys training programs, a fantastic culture, and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!
Benefits
- Family Owned and Operated Company
- Medical, Dental, & Vision Insurance
- 401(k) Plan
- Paid Time Off (PTO)
- Employer-Paid Life Insurance
- Voluntary Life, AD&D, Short/Long Term Disability, Specified Disease, and Accident Insurance available
- Employee Discounts
- Educational Assistance
- Holiday Pay
- Community Involvement Grant
- Bereavement Leave
- Jury Duty Leave
- Military Leave
- Growth opportunities
- Above-average industry pay.
Responsibilities
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Writes up customers’ vehicle problems accurately and clearly on the repair order.
- Test drives the vehicle with the customer as needed to confirm the problem or refer to the test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time.” Checks with the dispatcher, if necessary.
- Obtains customer's signature on repair order; provides the customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Notifies dispatcher of incoming work.
- Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Review repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
- Keeps service department forms, menus, and pricing guide up to date.
- Explains completed work and all charges to customers.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for bodywork, inform customers if work is needed, and provide an estimate for bodywork.
- Supervises all cleaning and prepping of new and used vehicles.
- Maintains a professional appearance.
- Keeps work area clean.
- Other duties may be assigned.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others.
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision.
- Clean driving record and valid driver’s license
Modern Chevrolet of Burlington is an Equal Opportunity Employer and Drug-free Workplace Employer.
