What are the responsibilities and job description for the SHOP FOREMAN position at MAN?
SUMMARY
Ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
ESSENTIAL DUTIES
Essential Duties include the following. Other duties may be assigned.
Assists technicians in developing their skills.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Ensures that all department employees receive appropriate manufacturer training.
Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
Ensures that all repairs are assigned to technicians in an equal and fair manner.
Provides technical support for technicians when necessary.
Ensures repairs are charged out correctly.
Checks progress of each repair order throughout the day.
Maintains high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Road tests vehicles to quality-check work performed.
Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
Ensures the proper care, storage, and inventory of special tools.
Keeps abreast of new equipment and tools available and recommends purchases.
Strives for harmony and teamwork within the department and with all other departments.
Maintains safe work environment.
Maintains professional appearance.
Other duties may be assigned.
