Senior Desktop Support Specialist

Mana Products, a leading contract cosmetics manufacturer based in Long Island City, is seeking a Senior Desktop Support Engineer to join our IT team. This role is responsible for providing comprehensive end-user support, troubleshooting hardware and software issues across Windows-based environments, and managing mobile device configurations.

The ideal candidate will have strong technical acumen, critical thinking skills, and the ability to work both independently and collaboratively in a fast-paced environment. A proactive mindset, sense of urgency, and dedication to delivering high-quality IT support are essential.

Key Qualifications:

• Extensive experience with Windows operating systems and desktop support.
• Ability to diagnose and resolve technical issues efficiently.
• Eagerness to expand knowledge in networking and other IT systems.
• Strong communication and teamwork skills.

This position offers an excellent opportunity for a motivated IT professional to broaden their technical expertise while supporting a dynamic enterprise environment.

Responsibilities Include:

• Manage ticket queue and provide support in a timely manner to both onsite and remote users
• Daily end-user support for laptops and desktops running Windows 10/11 and some MacOS
• Administration of O365 and Active Directory for license assignment, permissions, user, group, and computer management
• Configure and troubleshoot mobile devices such as iPads, wireless scanners and printers, and end-user mobile devices
• Imaging computers for deployment and profile setup with business-critical applications
• Manage and track IT assets
• Install, upgrade, repair, and replace workstations, laptops, and VOIP phones
• Develop and document standardized user procedures and processes

Requirements:

• 2 or 4-year degree in computer science or related field
• 3-5 years of previous experience in a Desktop Support Engineer role supporting 100 users
• Strong working knowledge of Windows 10, MacOS, Windows Server, VMWare
• Strong understanding of TCP/IP networking concepts and devices (routers, switches, firewall, VPN, wireless, and VOIP.)
• Experience with Microsoft Active Directory, DNS, DHCP, Windows file permissions, Group Policy, PowerShell
• Strong knowledge in Microsoft Office desktop suite and O365
• Experience with computer imaging software
• Experience installing and configuring 3rd party applications
• Strong knowledge of best security practices and technologies like anti-virus and two-factor authentication
• Strong verbal and written communication skills with a focus on customer service with a sense of urgency
• Ability to work in a fast-paced and volatile environment, managing user expectations and potential risks
• Self-Motivated and proactive individual
• Able to work after hours when needed
• A team player who goes above and beyond base job responsibilities
• Good organizational skills
• Able to communicate with senior management team appropriately and effectively
• Excellent professional and personal presentation
• CompTIA A , Network , MCSA or other related certifications

If you are a driven and tech-savvy professional looking to excel in a collaborative environment while expanding your technical skills, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our IT operations as we continue to grow and innovate in the cosmetics manufacturing industry.