What are the responsibilities and job description for the Rental Car Customer Service Agent position at Managed Labor Solutions?
Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation.
What you'll do:
- Greet customers upon arrival
- Expedite the car rental process so customers can get to their destination quickly and easily
- Verify driver's license and reservations
- Assign keys and rental agreements and be able to explain charges on the invoice
- Process car exchanges in the Rental Car computer system
- Resolve customer issues and concerns professionally
Benefits:
- Health insurance
- Dental insurance
- Flexible schedule
What we require:
- Valid driver's license
- 18 years of age or older
- Must be flexible with schedule to work night, weekends and holidays as needed
- Previous customer service experience and sales skills
- Ability to work in a fast paced environment with a variety of tasks
- Willingness to work outdoor in weather conditions with moderate noise level
- Detail oriented
- Computer literate
- Proficiency in English
Extra points for this
- 6 months of customer service experience
- Previous experience in baggage handling or customer-facing role
