Asset Management + Configuration Technician

Why clients love us :

We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts!

The value you bring :

As a member of the Managed Operations Center, the Asset Management / Configuration Technician will act in a dual role to support the Customer Support and Asset Management teams. They will demonstrate exceptional customer service in answering incoming client calls and emails, as well as configuring new desktops / laptops, enabling accounts, and assisting with the management of inventory for managed services clients in a 24 / 7 / 365 environment. They will be responsible for the following :

What you'll do :

• Assists with the management of IT assets and inventory for Managed Solution and assigned clients.
• Assists with tasks related to managing asset life cycles and maintenance schedules to improve quality control of assets, including software, hardware, and cloud technologies.
• In conjunction with the Asset Managed / Configuration Specialist, helps to correctly configure new and reissued desktops / laptops in accordance with client requirements and Managed Solution protocols / documentation.
• Ensures timely receipt of issued assets by creating and affixing shipping labels, packaging items in a secure manner, and delivering outgoing packages to shipping vendors as needed.
• Receives inventory shipped to the office, including documenting serial numbers, warranty information, packing slips, etc., in accordance with company, client, and department standards, coordinating with the Procurement department and Asset Management / Configuration Specialist, as needed.
• May assist with audits of company assets in coordination with Asset Management / Configuration Specialist.

Technical Operations Responsibilities :

CSR Responsibilities :

Other

What makes you a fit :

Technical Skills / Competencies :

Compensation & Benefits

Base Wage Range : $20.00 to $27.00 per hour

Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to : years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Candidates should note that it is not typical for new hires to enter a position at the highest end of a position's pay range. Wages are paid as earned and in accordance with Company policies.

Additional Perks :

Why our employees love working here :

We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. From providing our employees the time to pursue Microsoft certifications, to supporting and partnering with multiple non-profit organizations, we believe this is where healthy and happy employees thrive.

As we grow, we are anchored and driven by our Core Values : I

Inclusion & Equal opportunity employment :

We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation.

At Managed Solution we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Physical Demands :

The essential functions of this job require : the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects and occasionally lift and maneuver 50 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and / or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone.

E-Verify Participation :

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information, see https : / / www.uscis.gov / e-verify.

Application Information and Hiring Timeline :

Due to the ever-changing hiring needs of our Company, Managed Solution accepts applications for this role on an ongoing basis. If you have applied previously but have not been selected, please feel free to apply as often as monthly if you remain qualified, eligible, and interested in the position as outlined herein. Use the apply button to submit your application

PI256781155

Salary : $20 - $27