What are the responsibilities and job description for the Inventory Specialist position at Managed Staffing, Inc.?
Job Title : Inventory Specialist
Qualifications :
- Strong computer skills including intermediate knowledge of MS Office, specifically Excel.
- Mid-level experience using SAP for sales order management, including supporting transactions.
- Customer service experience – not related to retail sales or a call center setting.
- Strong communication and follow-up skills.
- Must have excellent customer focus, teamwork, and problem-solving skills.
- Must be detailed oriented and have a willingness to do routine data entry and follow through.
- Undergraduate degree in business or logistics preferred. 2-year degree required.
Responsibilities :
PRIMARY RESPONSIBILITIES Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
