IT OT Deskside Technician I

This is a temp-hire position. We are seeking a self-starter with an excellent customer service orientation and technical skills in deskside support. The Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for an energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be tech savvy, embrace new technology and changes quickly. The technician will be located at the customer's facility providing support in a manufacturing environment that will consist of standard PC hardware and software troubleshooting.

Requirements: Deskside support experience and Basic troubleshooting skills including: hardware, software, printing, networking, file shares, etc. Windows 10 experience – ability to resolve Windows 10 Operating System Issues and Errors Proficient in the latest Microsoft Office Applications (Office 365) Remedy \ Service Now or related ITSM ticketing tool experience Printer support can include various brands of printers, various types of scanners Familiarity with Microsoft Active Directory Experience with computer asset tracking Experience with user ID creation Some experience with support and administration of network phones (VoIP system). Understanding of Symantec Virus Scan software Ability to work with multiple platforms, devices, etc.