What are the responsibilities and job description for the Customer Service Representative position at Managed Staffing, Inc.?
Job Title : Customer Service Representative
Location: North Canton, Ohio
Description:
* Responsible for marking CSE unavailability on the Call Management System for emergency situations as per standardized documentation and making Business Team aware of those occurrences
* Reviewing call lists; determining initial urgency and scheduling appropriately thru interface with CSEs, Business Team, and customers
* Utilizing team/geography knowledge to provide feedback to Business Team to improve resource efficiencies
* Participating in conference calls as required
* Escalating urgent service needs and CSE-related issues and concerns to appropriate management team
* Assisting in training new Call Management Coordinators in using the Call Management System
* Processing Customer escalation requests for update on service (i.e. ETA’s/part updates/appointment request confirmation/etc.)
* Contacting customers with estimated times of arrival as necessary
Salary : $17
