Part-time Online Classroom Producer

Management Concepts is seeking an Online Classroom Producer for approximately 30 hrs a week to join our growing online producer team!   The Online Classroom Producer is an invaluable resource before,during and after a virtual training event.  The Online Classroom Producer is responsible for all of the technical elements of a virtual training event thereby allowing the instructor to do what they do best - guide our students through the session content to achieve the learning objectives. The Online Classroom Producer helps transform virtual training into trouble-free, fast moving, interactive events that keep students involved and the instructor on track.  The Online Classroom Producer is the key differentiator between a highly successful live event and one that is chaotic, unorganized and unprofessional. *Position is Remote*

DUTIES AND RESPONSIBLITIES:

 ·          Provide support and troubleshoot technical issues for anyone attending an online classroom or webinar virtual event. Issues can include logging in, site navigation, tool functionality, screens freezing and audio failures.

 ·      Assist the instructor by helping them feel comfortable in the virtual classroom, by serving as a second set of eyes to monitor and alert them to student questions,by providing time checks and by facilitating the class should the instructor lose connectivity.

 ·          Act as a participant  advocate by restating or rephrasing questions, both from the instructor and the students, that were unclear.

 ·          Load materials, launch polls,facilitate break-out sessions and exams, monitor chat pods.

 ·          Participate in  the planning, organization, and configuration of online training curricula, materials, and delivery systems to optimize the experience for students   and instructors.

 ·          P r o vi d e support and training to our instructors on our learning platforms, practices, and technologies.

 ·      Provide feedback for continuous improvement: to our instructors and our Resource Management team for instructional improvements and to our Learning Development and Product Management teams on improvements to the course content and flow.

 ·          Monitor and act as a conduit to ensure that online questions/comments are captured and forwarded to the responsible individual.

 ·          Coordinate with Customer Service and Production teams to ensure students receive all communications and course materials in a timely manner.

 ·          Prepare administrative packages to close out each virtual class, including student grades and attendance.

 ·          Be creative!  Be ready to pull from your personal experiences . . . or leverage your professional network . . . when asked to propose training solutions.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

 ·         Strong customer service skills and attention to detail.

·          Excellent organizational and analytical skills.

·          Ability to manage multiple projects within assigned schedules.

·          Ability to communicate clearly through emails and over the phone.

·          Proficiency with MS Office applications (primarily Word, Excel, and PowerPoint).

EDUCATION AND EXPERIENCE:

 ·         Bachelor's degree preferred.

·          Customer service or help desk experience is a plus.

·          Familiarity with Learning Management Systems (especially Cornerstone OnDemand) is a plus.

·          Experience with Adobe Connect preferred