What are the responsibilities and job description for the General Manager position at Management Essentials?
Our client is seeking an experienced General Manager to lead operations for their luxury hardwood flooring company. The ideal candidate will oversee daily operations, manage sales teams, and ensure exceptional customer service. Responsibilities include developing business strategies, managing budgets, coordinating with suppliers, and driving growth. Strong leadership skills and a background in the flooring or luxury home industry are essential. If you’re passionate about design and delivering high-quality products, we’d love to have you on our team!
The following specific skills are required:
1. Leadership and Management Skills
- Proven experience in managing and leading teams effectively, particularly in sales, operations, and customer service.
- Ability to set clear goals, delegate tasks, and provide guidance and mentorship to employees.
- Strong decision-making and problem-solving skills, especially in fast-paced or challenging situations.
2. Sales and Business Development Skills
- Expertise in sales strategy development and implementation, particularly in the luxury or home design market.
- Ability to build and maintain strong relationships with clients, architects, designers, and contractors to drive sales growth.
- Experience in identifying new market opportunities, developing partnerships, and expanding business reach.
3. Operational and Financial Management
- Strong understanding of business operations, including budgeting, forecasting, and financial planning.
- Experience managing inventory, coordinating with suppliers, and optimizing the supply chain for efficiency and profitability.
- Proficiency in analyzing sales data, setting targets, and managing key performance indicators (KPIs) to drive results.
4. Customer Service Excellence
- Dedication to delivering exceptional customer service, with an eye for detail and quality to meet the expectations of a luxury clientele.
- Strong conflict resolution and negotiation skills to handle client concerns and maintain positive relationships.
5. Industry Knowledge and Design Expertise
- In-depth knowledge of hardwood flooring products, installation techniques, and industry trends.
- Understanding of luxury home design and the ability to collaborate effectively with builders, designers and architects
- Awareness of sustainable and eco-friendly flooring options, as many luxury clients prioritize these factors.
6. Communication and Interpersonal Skills
- Excellent verbal and written communication skills for effective collaboration with clients, teams, and stakeholders.
- Strong presentation skills to promote products and services to high-end clients and partners.
- Ability to adapt communication style to different audiences, including luxury clients, team members, and external partners.
7. Project Management Skills
- Experience in managing multiple projects simultaneously, ensuring deadlines and quality standards are met.
- Strong organizational skills with a focus on detail-oriented planning and execution.
- Proficiency in using project management tools and software for efficient scheduling and tracking progress.
Job Type: Full-time
Pay: $125,000.00 - $175,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- Morning shift
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $125,000 - $175,000