CUSTOMER SERVICE REPRESENTATIVE I - TRANSIT

General Information

Work Location: Transit Division, 2411 Tallevast Road, Sarasota, Florida 34243

This classification performs entry level customer service and customer accounting functions, working in a highly interdependent team environment where the coordination of effort to enhance team performance and achieve customer satisfaction is the primary focus.

Working Conditions
Indoor/Office environment; high noise environment while performing certain responsibilities. Lifting equipment up to 25 lbs. alone; up to 75 lbs. with assistance. Sitting at a computer workstation and maintaining concentration for long periods of time. Telephone / face to face with general public/clients.

Job Description

Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Assists with Para-Transit scheduling and coordination.

Indexes and files correspondence, reports, cards, records and other related materials, in accordance with established policies and procedures.

Receives and dispenses information by telephone, letter, or by direct contact with the public; explains departmental programs and policies in a positive and courteous manner.

Processes telephone requests for both registration and appointments for the Para-Transit system.

Screens applicants to determine eligibility needs based on established criteria.

Makes referrals to related human services agencies for assistance as individual needs dictate.

Verifies invoices and other related billing procedures.

Prepares and maintains computerized reports and files.

Attends transit-related training as directed by management.

Communicates clearly, effectively and tactfully, orally via telephone, and in writing; may communicate with drivers via radio.

Assist with Paratransit scheduling and coordination, Transit/Trolley route information and schedules, and serving customers at Transit Station and transfer points.

Performs other related work (including weather or other extreme emergency duties) as required.

Minimum Qualifications

High school graduate/equivalent.

Minimum of two (2) years clerical customer service-oriented experience.

Equivalent combinations of education and experience may be considered.

More

Prior experience in a customer service call or support center environment highly desired.

Knowledge, Skills, and Abilities:

Knowledge of, or ability to quickly learn, the street system and geography of Manatee County.

Skill in computer operations, including pertinent software applications (i.e., MS Word, Excel, Access) and a specialized Transit Customer Service system (training provided).

Veterans Preference

In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.

EEO/ADA Statement

Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at 941-748-4501 x 3865.

Drug-Free Workplace

Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.

Emergency Response/Recovery Activities

All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.