What are the responsibilities and job description for the Customer Service Representative - Utilities position at Manatee County Government?
Work Location: 3647 Cortez Road West, Bradenton, Florida 34210
Work Hours: Monday - Friday, 8:00am - 5:00pm
This classification performs entry level customer service and customer accounting functions, working in a highly interdependent team environment where the coordination of effort to enhance team performance and achieve customer satisfaction is the primary focus.
Indoor/Office environment; high noise environment while performing certain responsibilities. Lifting equipment up to 25 lbs. alone; up to 75 lbs. with assistance.
Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Learns and executes a wide variety of entry level skills associated with customer service, which include applicable policies, rules and procedures, regulations, rates and the customer information system.
Customer service includes, but is not limited to, direct customer contact (phone and in person), proper processing of customer requests and payments; creates, maintains, and closes work-specific service orders.
Works efficiently and tactfully in a demanding, high stress environment to answer and effectively satisfy assigned inquiries and complaints.
Creates, updates, and maintains customer information, notes, and records as required.
Makes appropriate decisions, in accordance with established policies and procedures.
Processes assigned customer correspondence and takes appropriate action.
Processes financial transactions, including customer payments; correctly counts money and makes accurate mathematical computations.
Consistently interacts with others in a proactive professional manner.
Communicates clearly, effectively and tactfully, orally and in writing.
Performs other related work (including weather or extreme emergency duties) as required.
High school graduate/equivalent.
Minimum of two (2) years clerical customer service-oriented experience.
Minimum of one (1) year of financial or cashiering experience.
One (1) year experience in a customer service call center or support center environment.
Equivalent combinations of education and experience may be considered.
Prior experience in a customer service call or support center environment highly desired.
Achievement of all skill level requirements in all areas of assigned section (training provided).
Knowledge, Skills, and Abilities:
Ability to sit at a workstation utilizing a personal computer and maintaining concentration for long periods.
Ability to research and analyze activity on customer accounts.
Skill in computer operations, including pertinent software applications and a specialized Customer Service system.
Salary : $17 - $26
