What are the responsibilities and job description for the Care Coordinator - Contract position at manatee?
Care Coordinator - 1099
Lead with Care. Empower Families.
Manatee is a family-first, virtual clinic providing therapy, coaching, and tools to empower modern families. As on of our Care Coordinators, you’ll take the lead in connecting families to care, excellent customer support and managing smooth operations - making a direct impact on children and families across the US.
About the Role:
This is a contracted, hourly position with the option to move full time, where you’ll guide families, lead administrative processes, and help improve care delivery. You’ll manage family onboarding, provider scheduling, build referral relationships, serving as the first line of support for families looking for Manatee’s services.
What You’ll Do:
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Lead with Care. Empower Families.
Manatee is a family-first, virtual clinic providing therapy, coaching, and tools to empower modern families. As on of our Care Coordinators, you’ll take the lead in connecting families to care, excellent customer support and managing smooth operations - making a direct impact on children and families across the US.
About the Role:
This is a contracted, hourly position with the option to move full time, where you’ll guide families, lead administrative processes, and help improve care delivery. You’ll manage family onboarding, provider scheduling, build referral relationships, serving as the first line of support for families looking for Manatee’s services.
What You’ll Do:
- Seamless Processes: Follow current processes and focus on enhancing family experiences, reducing response times, and accelerating access to care. Identify and work with the team to optimize workflows for efficiency and consistency
- Excellent Customer Service: Handle escalated concerns with grace and uphold a high standard of care coordination and customer service. Refine support processes and maintain SOPs, templates, and resources to elevate family interactions
- Build Meaningful Relationships: Lead compassionate, proactive consultations to assess family needs, ensuring trust and engagement from the start
- Orchestrate Coordination: Oversee scheduling, matching families with providers, and managing customer support, ensuring a seamless and positive onboarding experience
- Champion the Family Experience: Be the advocate for families, ensuring they feel seen, heard, and supported throughout their journey with Manatee
- 3 years of experience in customer support, care coordination, or admin roles
- 2 years of experience working in healthcare - bonus if you have experience in Mental Health Services.
- Skilled in scheduling, billing, and using CRM/EHR systems
- Empathetic communicator with top-tier organizational skills
- Natural problem solver who thrives in fast-paced, dynamic environments
- [Bonus] Spanish speaking fluency
- Remote-First: Work from anywhere, with flexible hours
- Growth Opportunities: Join at a pivotal stage and help shape the future of family mental health care
- Mission-Driven Team: Be part of a diverse, ambitious group passionate about improving lives
- Children First: They are our focus and future
- Diversity as Strength: Inclusion fuels innovation
- Embrace Growth: Challenge and change are necessary
- Kindness Always: It’s the foundation of everything we do
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