Client Arrangement Specialist

Department: Billing and Accounts Receivable

Job Number: 100339

Offices: Chicago, Los Angeles, New York

With eleven offices across the United States, 450 professionals and 350 business professionals, Manatt, Phelps & Phillips, LLP (www.manatt.com) is a multidisciplinary, integrated national professional services firm known for quality and an extraordinary commitment to clients. The Firm’s groundbreaking approach—bringing together legal services, advocacy and business strategy—differentiates Manatt from its competitors and positions the Firm to provide a distinct and compelling value proposition.

Opportunity

We are seeking a Client Arrangement Specialist to support our billing professionals and Billing and AR department by reviewing and implementing all client fee arrangements and any requirements contained in client Outside Counsel Guidelines. This role will also aid the Manager of Client Billing and Compliance in creating processes and procedures to review outside counsel guidelines, summarize and communicate essential details, and implement billing rules. This position ensures timely and accurate implementations and enforces best practices and process improvement initiatives. This position thoroughly understands the client arrangements cycle and looks for opportunities for improvement.

Responsibilities

• Review rate change requests and ensure they are in line with respective fee arrangements for the Firm’s top clients
• Analyze and review the Firm’s top client fee arrangements and Outside Counsel Guidelines to ensure that corresponding billing information is properly set up in our financial and legal management system
• Effectively communicate the client fee arrangements and billing requirements to appropriate Firm personnel
• Address questions and issues that arise due to the setup of billing information in our financial and legal management system from Firm practice groups and clients
• Collaborate with and provide insight to IT, Client Intake and Financial Systems departments to build additional tools to assist in our processes
• Partner with billing partners, billing specialists, e-billing specialists, pricing and other Firm personnel to define client fee arrangements
• Prepare analyses of appropriate billing information to assist billing professionals in developing fee arrangement proposals
• Communicate fee arrangement details and billing requirements to appropriate teams to ensure proper structure, documentation and compliance
• Review client Outside Counsel Guidelines to submit for proper setups in our financial management system
• Monitor and enforce adherence to client billing guidelines and Firm policies
• Conduct regular audits of billing practices to identify and address potential compliance issues
• Assist in the implementation of process improvements to enhance efficiency and accuracy in billing operations
  
  

Qualifications

• Bachelor’s degree
• At least two (2) years of related work experience
• High-level proficiency of Microsoft Office Suite (Outlook, Excel and Word)
• Legal billing and accounting software experience preferred
• Experience with electronic billing systems, Aderant Expert and rate hierarchy
• Excellent organizational skills and strong attention to detail
• Strong client service, analytical and problem-solving skills
• Strong written and verbal communication skills
• Excellent analytical and problem-solving abilities
• Ability to work under tight deadlines and prioritize responsibilities
• Ability to handle and maintain confidential information
• Ability to work in a team environment and share knowledge
• Ability to collaborate effectively with internal teams and external clients
  
  

The base annual pay range for this role is between $75,000-$90,000. The base pay to be offered will vary and depend on skills and qualifications, experience, location and will also take into account internal equity. A full range of medical, financial and/or other benefits dependent on the position will also be offered.

EEO/AA EMPLOYER/Veterans/Disabled

Manatt is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, physical or mental disability, religion, creed, national origin, citizenship status, ancestry, sex or gender (including gender identity, gender expression, status as a transgender or transsexual individual, pregnancy, childbirth, or related medical conditions), age (over 40), genetic information, past, current, or prospective service in the uniformed services, sexual orientation, political activity or affiliation, genetic or and any other protected classes or characteristic protected under applicable federal, state, or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.

This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer uses E-Verify’s photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services’ (USCIS) photograph. If you believe that your employer has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).