What are the responsibilities and job description for the BDC Manager position at Manchester Harley-Davidson?
This is your chance to join one of the fastest growing, highest volume Harley-Davidson dealership groups in the world!
Manchester Harley-Davidson is currently looking for a highly motivated, driven; take-charge Business Development Center (BDC)/Internet Sales Manager.
We are staffing up for a record season, training and increasing our inventory.
Position will include overseeing BDC representatives who will handle incoming phone calls/internet leads and contact existing customers by phone and email to increase customer appointments and sales opportunities.
Candidates must be honest, self-driven, results-oriented with a positive outlook and a clear focus on the highest customer service standards. Candidates must have a proven track record and only the "best" should apply.
Our revolutionary sales process is all about creating a better motorcycle buying experience with employees who love what they do.
Major Duties and Responsibilities:
- Hiring, training, motivating, counseling and monitoring the performance of Internet Sales - BDC department.
- Assisting individual internet sales representatives in setting aggressive, yet realistic monthly sales goals.
- Tracking all customers to ensure prompt response time and monitoring follow up within the CRM.
- Ensure that all internet sales representatives meet or exceed all activity standards for phone calls and appointments.
- Holding daily sales meetings and conducting sales training.
- Handling incoming internet leads and setting appointments.
- Handle live website chat sessions.
Key Areas:
- Managing and motivating a department of approx, 2-5 employees.
- Achieve monthly shown appointments and sold goals.
- Ensure prompt response to customer inquiries.
Qualifications & Job Requirements:
- 2 years of automotive BDC Rep/Internet Sales/Customer Service experience.
- Call center and telemarketing experience a plus.
- 2 years of sales and management experience a plus.
- Ability to work a flexible schedule including Saturdays, Holidays, and evenings.
- Strong appointment setting, objection handling skills and closing skills.
- Proven leadership and the ability to develop and motivate a team.
- CRM and computer experience.
- Have a love of motorcycles.
- Strong work ethic and willing to give 110% until the job is complete and done right.
- Professional demeanor and appearance.
Benefits:
- Aggressive Pay Plans.
- Comprehensive Paid Training.
- Employee Discounts.
- 401K with Company Match.
- Medical, Dental and Vision Insurance.
- Voluntary Term Life, Short and Long-Term Disability.
- Accident, Critical Illness and Cancer Insurance.
- Flexible Spending Account access.
- Legal Shield and Identity Theft Shield.
- Competitive Vacation Time.
If you wish to be part of the BEST, please email us your resume today!
Job Type: Full-time
Work Location: In person
