Part Time IRD Server

Duties and Responsibilities

Major responsibilities :

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Deliver in room dining order to the guests in a timely manner, within the quoted time
• Set up tables up to our standards as per side work description
• Set up the dining table and or tray according to the order accurately in timely manner
• Mark tables appropriately to food order for each course
• Pick up the table after the use by the guests or as per guest's request.
• Verify guest satisfaction before leaving the room
• To wish each and every guest a good day / evening before departing the room
• Check accuracy of order before delivering - be sure it is complete.
• Extensive knowledge of food and beverage in order to assist guests with suggestions and up sell our product, including liquors and cocktails.
• Always carry a master key, bottle opener, door stopper and pager when delivering or picking up tables and trays.
• Do all the side works and preparations of the equipments for the continuation of the operation
• Make sure that all silver and glasses are wiped and spotless
• Make sure that all product served are accounted for on the final bill before presenting it.
• Anticipate guest needs, as to where guests will never have to ask for anything
• Provide excellent service at all time to all of our guests
• Assist Guest courteously and efficiently, providing service for any guest's request
• Attend all food and beverage training classes
• At the end of the shift deliver all checks and report to the appropriate place according to rules
• Setting and maintaining the In Room dining environment and material perfectly clean as per side work description.
• Following the posted opening and closing duties and side work sheet
• Attend daily pre meal / communication meeting
• Attend monthly department meeting
• Generate a good atmosphere
• Assist order taker when necessary
• Pick up trays and trolleys on a timely manner

Requirement on Core Competencies

The incumbent will require the following personal attributes :

Delighting our Clients

Working with Colleagues

Promoting a Climate of Enthusiasm

Being the Best

Delivering Shareholder Value

Playing by the Rules

Acting with Responsibility

Requirements

Mandatory