Security Officer

Mandarin Oriental, Boston is looking for a Security Officer to join our Security team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Situated in the heart of the Back Bay overlooking Boylston Street, Mandarin Oriental, Boston will introduce a stunning new façade to one of the most desirable addresses in Boston. Our luxurious 148 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental Boston in the Security Department, the Security Officer is responsible for the safety and security of all guests, colleagues and visitors of Mandarin Oriental, Boston and the protection of all hotel assets. The Security Officer reports to the Director of Security.

As Security Officer, you will be responsible for the following duties:

• Create a safe and secure environment for our guests and colleagues by maintaining a professional presence in hotel lobby.
• Conduct floor patrols during tour of duty.
• Assist guests and colleagues on all security and safety related enquiries.
• Immediately report hotel deficiencies to appropriate departments for immediate repair.
• Effectively distribute keys in accordance with key control policy and conduct daily audits.
• Act as a member of hotel emergency response team.
• Assist Fire Safety Director and conduct related responsibilities.
• Enforce all hotel and security rules and regulations.
• Constantly maintain a high degree of professionalism at all times.
• Troubleshoot all Timelox locks and in room safes.
• Assist when needed in other areas of hotel in the event of an emergency.
• Other duties as assigned by management.

As Security Officer, we expect from you:

• A minimum of 2 years experience in a security environment.
• A minimum of 1-year experience in a customer service environment.
• Excellent written and verbal communication skills.

Desirable:

• CPR/First Aid/AED certified

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits

• A competitive salary and benefits packages
• Meals served while on duty
• Discounted colleague parking available

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including termination.

We’re Fans. Are you?