What are the responsibilities and job description for the Overnight Security Officer-1 position at Mandarin Oriental?
- Create a safe and secure environment for our guests and colleagues by maintaining a professional presence in hotel lobby.
- Conduct floor patrols during tour of duty.
- Assist guests and colleagues on all security and safety related enquiries.
- Immediately report hotel deficiencies to appropriate departments for immediate repair.
- Effectively distribute keys in accordance with key control policy and conduct daily audits.
- Act as a member of hotel emergency response team.
- Assist Fire Safety Director and conduct related responsibilities.
- Enforce all hotel and security rules and regulations.
- Constantly maintain a high degree of professionalism at all times.
- Troubleshoot all locks and in room safes.
- Assist when needed in other areas of hotel in the event of an emergency.
- Other duties as assigned by management.
- Maintain high ethical standards.
- Treat all guests and colleagues with respect.
The Incumbent Will Require The Following Personal Attributes
Delighting our clients
- Display a superior service orientation to our guests.
- Anticipate and understands the needs of our guests.
- Respond effectively to guests and internal customer needs.
- Display a professional attitude.
- Display a service orientation to our Colleague needs.
- Respond effectively to Colleague needs.
- Display a professional attitude to our Colleagues.
- Maintain high energy and drive.
- Always has a sense of urgency to guest needs.
- Promote continuous improvement within Security Department.
- Continuously maintain the competitive edge of our competitive set in technology and human resources.
- Maximize profits by minimizing losses.
- Maximize a profitable return to our owners by exercising effective cost control.
- Sets examples for all to follow and not being the exception to the rules.
- Accept responsibility for compliance with rules and regulations.
- Actively participate in the improvement of the environment, just as we will be responsible members of our communities and industry organizations.
- Has the quality of knowing what has to be done.
- Is cooperative and open-minded in working with others.
- Be able to effectively turn defensive situations into supportive relationships.
- Handle situations without raising antagonism or hostility.
Mandatory
- A minimum of 2 years experience in a security environment.
- A minimum of 1 year experience in a customer service environment.
- Excellent written and verbal communication skills.
- CPR/First Aid/AED certified
