Welcome Desk Associate- PT

Description

POSITION OVERVIEW

The Mandel JCC of the Palm Beaches is seeking a Welcome Desk Associate to join our JCC family in Palm Beach Gardens, Florida.

The position is responsible for providing excellent customer service to all community members and staff. They are the first person who greets visitors either in person or over the phone and helps provide program, class & event information and take registration when needed. The role requires a positive attitude and high standards of service and professionalism at all times. Work schedule is generally 15-20 hours during each work week, plus additional hours as needed. Must have weekend and early evening availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Customer service is a priority! Make all members and guests at the JCC feel welcome and comfortable;
• Greet and welcome all JCC guests in person and by phone with a smile and positive attitude; answer questions and direct to other colleagues in a positive manner;
• Provide program, class and event information (catalogs, flyers, etc.) and help community members register for these programs when needed;

ADDITIONAL POSITION REQUIREMENTS

• Ability to work efficiently, effectively and independently to complete assignments in a fast-paced environment with multiple competing tasks and demands;
• Ability to work collaboratively with agency staff members to form a positive, supportive team atmosphere, and maintain courteous and professional working relationships with clients, vendors and outside contacts of agency;
• Ensures strict confidentiality of privileged information; Maintains adherence to all company policies and procedures, including agency safety requirements;
• Must work the days and hours to perform all assigned responsibilities and tasks, and be punctual and timely in meeting all performance requirements, including but not limited to, attendance standards and work deadlines;
• Ability and willingness to participate in ongoing professional development activities in order to keep current on new developments in the field and to enhance skills already maintained.
• Perform other duties as assigned.

MINIMUM POSITION REQUIREMENTS:

• A minimum of 1-2 years' experience in customer services/guest services/hospitality;
• Strong proficiency using various computer programs and have knowledge of a variety of computer software applications, such as, but not limited to Microsoft Office, including Excel and PowerPoint);
• Demonstrated ability to have positive and professional interactions with management, co-workers, vendors, and clients in a manner that encourages harmonious working relationships, enhances the image and reputation of the agency and promotes positive client/agency relations;
• A high level of communication and interpersonal skills; able to situations, including sensitive and confidential ones with a demonstrated poise, tact and diplomacy;
• An ability to comprehend the consequences of various problem situations and to refer them to the appropriate people for resolution;
• Successful experience(s) working effectively with a wide range of constituencies in a diverse community;
• A knack for multi-tasking as a result of strong organizational skills and an ability to work well independently as well as with others;
• A flexible schedule! This position calls for working mornings, nights, weekends and holidays as needed.

WHY SHOULD YOU JOIN OUR JCC?

Culture

The Mandel JCC of the Palm Beaches is committed to a passionate, member and community-centric culture where team members are encouraged to contribute and collaborate leading to a highly engaged JCC family.

OUR JCC WELCOMES ALL PEOPLE

The Mandel JCC of the Palm Beaches does not discriminate against employees or clients on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, familial status or any other characteristic protected by Federal and State law. A non-discrimination clause concerning employment opportunity is incorporated in the Personnel Manual. The Mandel JCC of the Palm Beaches will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Job Type: Part-time

Salary: TBD

Benefits:

• Employee discount
• Paid time off

Weekly day range:

• Sunday-Friday
• Saturdays TBD (When we have an event or Sports Group that meets regularly on Saturdays.)
• Must be available to work Days, Nights, & Weekends.

Ability to commute/relocate:

• Palm Beach Gardens, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Front desk: 1 year (Required)

Work Location: In person

We are seeking a candidate available for approximately 20–25 hours per week, with hours varying based on program schedules. On Sundays, the schedule may be shorter, with coverage needed only until 2 PM, depending on the programs running that day."

Qualifications

• Available to cover a full day (Monday – Friday), if needed.
• Available Monday & Friday 9AM – 1PM OR 10AM – 2PM Shift
• Must be available Tues/Thurs Nights – from 6PM – 9PM
• Must be available Wednesday Nights 6PM – 9:15PM (Adult Basketball starts on March 26^th)
• MUST be available on Sundays 8:45AM – 5PM!!!

We are seeking a candidate available for approximately 20–25 hours per week, with hours varying based on program schedules. On Sundays, the schedule may be shorter, with coverage needed only until 2 PM, depending on the programs running that day.

Salary : $18