What are the responsibilities and job description for the Customer Service Coordinator position at Mandell's Clinical Pharmacy?
CUSTOMER SERVICE COORDINATOR
Mandell's Clinical Pharmacy is an independently-owned Specialty Pharmacy located in Somerset, New Jersey. We are looking to hire FULL-TIME Customer Service Coordinator's, for two different departments, who have longevity and excellent customer service skills. You must have a GREAT positive personality. In this position you can be cross-trained and grow with the company. There is heavy communication with patients and clinics over the phone. Therefore, you MUST have excellent communication skills, be able to work in a high volume and fast paced environment, be organized and able to learn quickly while possessing multi-tasking abilities. You should also be able to pay close attention to detail while working in a team setting. Being able to work well under pressure is important. The position requires you to work rotating shifts between the hours of 9:00am and
6:00pm. You must also be able to work at least one Saturday per month. We are closed on Sundays and major holidays.
MUST BE ABLE TO PASS A BACKGROUND, DRUG AND ALCOHOL SCREENING
What You’ll Do:
- Research patient data on RX computer system.
- Answer incoming calls as well as make outgoing calls to patients, clinics and Doctors.
- Process orders OR enter prescriptions into computer system.
- Select appropriate billing and bill claims.
- Screen patients for prescriptions that need to be processed or require prior authorization.
- Coordinate the cycle with the patient.
Qualifications:
- Excellent verbal and written communication skills.
- EXCELLENT WORK ETHIC!!!
- MUST be able to work rotating shifts including one Saturday per month.
- Must be able to work 40 hours per week.
- Ability to multi-task and problem solve.
- Can work well under pressure and meet deadlines.
- Ability to work in a fast paced environment with accuracy.
- Associates Degree preferred.
- Positive attitude and leadership qualities.
- Able to work well in a team environment.
Mandell's Clinical Pharmacy provided the following inclusive hiring information:
- Vacation (PTO)
- Sick Pay
- Holiday
- Benefits - MEDICAL, DENTAL, VISION, LTD, STD, & LIFE INSURANCE
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Education:
- Associate (Required)
Experience:
- Customer service: 2 years (Required)
Language:
- Spanish (Preferred)
License/Certification:
- Pharmacy Technician License (Preferred)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $18 - $20
