What are the responsibilities and job description for the Customer Experience Representative position at Mandi Fortner?
Company Overview
Mandi Fortner - State Farm Agent is a successful insurance agency dedicated to helping individuals and families manage risks, recover from unexpected events, and achieve their long-term goals. Our mission is to provide exceptional customer experiences that foster growth and trust.
Job Description
As a Customer Service Representative on our team, you will play a vital role in delivering exceptional customer experiences. Your attention to detail, excellent communication skills, and desire to help others make you an ideal fit for this position. You will be responsible for answering customer inquiries, providing policy information, assisting with policy changes, processing insurance claims, and maintaining accurate records of customer interactions.
Key Responsibilities
Requirements
To excel in this role, you should possess strong communication and interpersonal skills, be detail-oriented and able to multitask, and have previous customer service experience. If you are a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences, we encourage you to apply.
Benefits
We offer a range of benefits that support your personal and professional growth, including 401(k) matching, paid time off, and training and development opportunities. Our team's commitment to excellence and customer satisfaction is evident in every aspect of our business, and we invite you to join us in achieving our mission.
Mandi Fortner - State Farm Agent is a successful insurance agency dedicated to helping individuals and families manage risks, recover from unexpected events, and achieve their long-term goals. Our mission is to provide exceptional customer experiences that foster growth and trust.
Job Description
As a Customer Service Representative on our team, you will play a vital role in delivering exceptional customer experiences. Your attention to detail, excellent communication skills, and desire to help others make you an ideal fit for this position. You will be responsible for answering customer inquiries, providing policy information, assisting with policy changes, processing insurance claims, and maintaining accurate records of customer interactions.
Key Responsibilities
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate and detailed records of customer interactions.
Requirements
To excel in this role, you should possess strong communication and interpersonal skills, be detail-oriented and able to multitask, and have previous customer service experience. If you are a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences, we encourage you to apply.
Benefits
We offer a range of benefits that support your personal and professional growth, including 401(k) matching, paid time off, and training and development opportunities. Our team's commitment to excellence and customer satisfaction is evident in every aspect of our business, and we invite you to join us in achieving our mission.
