What are the responsibilities and job description for the Customer Service Assistant Team Member position at Mandi Fortner?
Role Description
We are seeking a customer-focused and empathetic team member to join our State Farm Agent Team. As a Customer Service Representative, you will play a key role in enhancing the growth of a successful insurance agency.
Responsibilities:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate and detailed records of customer interactions.
Qualifications:
- Strong communication and interpersonal skills.
- Previous customer service experience preferred.
About Us
Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We offer a range of insurance and financial services, including auto, home, life, and retirement planning.
We are an independent contractor-based organization, and our employees are not employed by State Farm. Instead, they are hired by individual agents who make all employment decisions regarding their staff.
