What are the responsibilities and job description for the ETRM Senior Agile Program Manager position at MANDO TECHNOLOGIES INC?
Job Details
Mando Technologies is specializes in helping organizations make the most of their information assets. From acquiring, organizing, analyzing, and delivering data to closing the loop by integrating intelligence into the operations of the enterprise, Mando Technologies covers the full spectrum of Business Intelligence.
Project Overview:
The team seeks a skilled ETRM Senior Agile Program Manager (Sustain Service Manager) to lead and manage the support process for an Openlink Endur production environment. The role requires hands-on leadership in managing support processes, resolving critical issues, and ensuring smooth operations for this long-term support project with visibility extending 2-5 years.
This is a 100% contract-to-hire role, requiring candidates to be cleared and open to conversion. After conversion, the role may involve traveling to LATAM to train and build local teams for expansion.
Key Responsibilities:
- Oversee and manage the support process for an Openlink Endur production environment.
- Schedule non-critical tickets and respond effectively to production issues.
- Lead and manage the program, ensuring alignment with client expectations and deliverables.
- Provide on-call support for critical production issues, including outside working hours and during holidays (as per client schedules).
- Work collaboratively with the team to ensure coverage for backfills and holiday periods.
- Ensure seamless handoffs between team members and stakeholders.
- Understand the product (Openlink Endur) deeply and manage the overall support program efficiently.
Top Skills Required:
- Openlink Endur Expertise: Deep experience with Openlink Endur and its support processes.
- Production Support Leadership: Proven ability to lead and run production support programs, managing issues, tickets, and escalations effectively.
- Agile Program Management: Strong expertise in Agile methodologies and program management.
- Industry Experience: Hands-on experience in the Oil & Gas industry.
- Flexibility and Availability: Ability to handle after-hours support and on-call responsibilities as needed.
Additional Requirements:
- Travel: Must travel to Juno Beach biweekly during the contract phase and be open to relocation if converted to a full-time role.
- Future Scope: After conversion, travel to LATAM may be required to train and establish LATAM teams for expansion.
- Conversion Readiness: Candidates must be open to conversion after the contract period.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
