What are the responsibilities and job description for the ServiceNow Developer position at MANDO TECHNOLOGIES INC?
Job Details
Project Scope:
The State of California (State), Department of General Services (DGS), Enterprise Technology Solutions (ETS), is tasked with providing a wide range of technical support and development services on the ServiceNow platform critical to the operations of DGS divisions and offices (ETS customers). These services include introducing new technology solutions to increase process efficiency and productivity. In order to fulfill this task, ETS requires project coordination, systems analysis, business analysis, development, training, and knowledge transfer for the ServiceNow workflow initiatives. The contractor will be responsible for the technical expertise required to complete the initiatives.
Roles/Responsibilities:
- Process analysis and documentation for changes to existing business process workflows.
- Analysis and documentation for new business process workflows.
- Project coordination and reporting tasks.
- Facilitation of project steering committee meetings.
- The successful development, implementation, and configuration of approved processes into ServiceNow workflows.
- Data conversion, if needed.
- The successful development and implementation of Key Performance Indicator (KPI) Dashboards and reports on identified performance measures.
- ServiceNow platform upgrades to the latest release version.
- The development and delivery of training materials on all implemented workflows and configurations.
- The delivery of training to DGS end-users.
- Knowledge transfer to the State technical team.
Mandatory Skills:
- Minimum five (5) years FTE experience in electronic data processing systems study, design, and programming.
- Minimum three (3) FTE years of the above experience must have been in a lead capacity.
- Bachelor's Degree in an IT-related or Engineering field.
- Experience developing workflows, dashboards, and reports in ServiceNow.
- ServiceNow development experience implementing custom workflow applications and installing/configuring new ServiceNow modules
- ServiceNow Certified System Administrator (copy of certification is required).
