Demo

Senior Manager, Field Services

Mandrake
Mobile, AL Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 2/14/2025

Manage, oversee and support all operations of Field Services. This includes financial results, people, and clients. This role works collaboratively and within the larger organizational structure and teams (Safety, HR, Quality Assurance, Finance, engineering, supply chain, etc.) to achieve results.


This role coordinates and builds out the Field Services inspection, testing, maintenance and installation services.


Our Client:

For more than fifty years our client has been supplying engineered composite solutions into industrial facilities that process corrosive and often hazardous fluids. Hundreds of piping, tank, and vessel installations in more than 45 countries around the world are the best demonstration of their experience in providing composite solutions for corrosive fluid handling, storage, and infrastructure challenges. There are a number of locales as they’ve acquired a few companies in southern Ontario as well as their US sites too. The owners are a hugely successful private family capital corporation with amazing business smarts and very progressive in their desire for continual learning amongst all of the assets they own including this one!


What will you do:

Leading a Team

  • Lead a Field Services Team to achieve business plan goals and key performance indicators for profitability, safety, and client satisfaction,
  • Create and lead a high performing team with strong coaching skills, performance management and ability to develop others
  • Recruiting, hiring, developing and performance manage team members, in collaboration with HR as appropriate
  • Demonstrates and embraces continuous learning and good change management practices


Generating Revenue

  • Business Development, collaborates with the Sales Team in seeking new business leads
  • Assist with development and/or review of estimates, walk throughs, RFQs
  • Champion company goals and initiatives that increases revenue and drives new projects
  • Represent the organization at project related meetings, pre-bid meetings
  • Deliver excellent client advisor service experience and effective communication to foster strong partner relationships


Overseeing Field Services Operations/Projects

  • Ensures Field Services projects are managed on time, budget and achieve other KPIs (quality etc.) to deliver client value and service
  • Support and review project status with Superintendents and Field Supervisors, team members ensuring
  • Adheres, models, and ensures a culture of safety and collaborates with EHS team on achieving safety program goals
  • Monitor status of ongoing projects, evaluate against project outcomes, resources required
  • Create and submit project reports
  • Produce Project plans and direct activities of Superintendents, Site Supervisors to ensure job requirements are met; implement changes if scope or at client requests
  • Oversee and review time sheets and daily reports; ensuring all administrative functions effectively and efficiently
  • Responsible to ensure all project invoicing is completed and followed up
  • With Project Managers, Superintendents, coordinate company resources with peer Field Services Managers for efficient utilization
  • Ensure quality programs are monitored using a standard system for project setup and start up procedures
  • In total about 100 field service employees and add more temporary associates for field projects and maintain a core group of full time welders/laminators/ etc. Locations in: PA/OH, Mobile AL, Gonzales LA, Clute TX and Salt Lake City UT. Our client has some other US locations which have small manufacturing operations (OH, VA).
  • Other work and projects as assigned


Key Relationships:

  • This position reports into the COO and has direct reports Field Services Managers across USA.
  • Communication with Clients, Vendors, Across RPS team (Project Managers, estimating, engineers, sales, supply chain), Field Services direct reporting team members.


Expected Outcomes:

  • Meets annual business plan key performance indicators related to financial, safety, employee and client service goals
  • Works within all RPS policies and standards and collaborates across the organization
  • Maintains a clean and safe working environment for all


Environmental Conditions:

  • Office setting approx. 50% of time - ideally, this would be in/near Mobile but could be close to one of our client’s other operations: Clute TX, or Gonzales, LA.
  • Driving, travelling; Working on client industrial sites, internal industrial processing, or outside environment exposed to elements.
  • Passport needed for occasional travel to Canada.


Physical requirements:

  • Ability to lift 20-50 pounds occasionally. Limited reaching, bending


What you will bring:

  • Post secondary education in business, construction management, project management, engineering, or related education an asset
  • Eight years experience leading a field team in industrial environment installing, maintaining industrial/construction equipment
  • Knowledge of the composite industry and client partners an asset
  • Demonstrated ability to achieve results through leading a distributed geographical area for industrial services team
  • Strong project management, industrial estimating skills
  • Good knowledge of OHSA 30 requirements and demonstrated ability to create a culture of safety
  • Demonstrates integrity, competence and caring (ownership) in all interactions
  • Exceptional people management & coaching skills with ability to delegate, develop others and hold others to account with a positive principled approach
  • Exceptional interpersonal and communication skills
  • Strong problem-solving skills and solution oriented
  • Manages well under pressure
  • Takes a systems and enterprise-wide approach in building out Field Services and the policies & procedures that will support growth and profitability
  • Ability to work a flexible schedule, occasional evening, or weekend work; travel approximately 50% of time
  • Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance.
  • Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position
  • Physical ability to wear Personal Protective Equipment (PPE) as required for the work (protective glasses, gloves, footwear, head gear, masks, clothing etc.) in field environments

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Job openings at Mandrake

Mandrake
Hired Organization Address Mobile, AL Full Time
This role is responsible for the general management and operations for US Manufacturing. Including the client’s flagship...

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