What are the responsibilities and job description for the Customer Care Representative position at Mangino Chevrolet?
Are you enthusiastic about establishing connections with prospective customers and serving as the driving force for business development? Mangino Chevrolet are currently looking to expand their Business Development Department with a new Customer Care Representative. This position will be our valued leads' initial point of contact, skillfully connecting their needs with our top-notch goods and services. You can influence a client's journey with us with each phone call, email, or chat.
Mangino Chevrolet provides the ideal setting for your skills if you enjoy making a lasting impact and igniting business opportunities. Come along with us as we lead the road to unmatched client experiences!
Responsibilities :
- Answer inbound customer calls and establish follow-up with appointments.
- Make outbound customer calls to generate dealership traffic and new business.
- Respond quickly to internet, phone, and live chat inquiries using e-mail, scripts, and templates.
- Provide customers with initial information and escalate them to the appropriate dealership resources for further information.
- Follow up with leads that may not be ready to make an appointment or that resulted in a no-show.
- Participate in all team and process-development sessions.
- Maintain positive relationships with BDC teammates, sales teams, service teams, and dealership management.
- Utilize company systems daily (CRM, DMS, etc.).
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Complete any required forms, prepare change of address records, or update customer information using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Crosstrain in both sales and service departments as needed.
- Contact customers to respond to inquiries or to notify them of sales and service information.
- All other work-related duties as assigned.
Requirements :
Benefits :
Schedule :
Pay :
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Learn More
Salary : $16
