What are the responsibilities and job description for the Guest Services Team Lead position at Mango Salon?
Mango Salon is growing and we are looking to add to our Leadership team!
We are looking for:
A Guest Services Team Lead, someone who can lead, guide, and inspire our Salon Team while delivering amazing service to our Guests. This role makes an incredible impact everyday - on our guests, our teams and our company.
Some traits we are looking for:
- Personable - friendly, motivated person, with a passion to serve others.
- Accountable- learn Mango processes. This will include greeting guests, confirming salon services, learning salon software, credit card transactions, and re-booking follow up appointments.
- Organized - coordinate Service Floor; help Salon Management Team support and communicate Mango initiatives and programs. Coordinate staff coverage and Designer Schedules.
- Adaptable & Flexible- capable of working flexible hours including required evenings and weekends, interact with other departments to ensure that guests' needs are satisfied, knowledge of salon services, products & promotions. Anticipate your team's needs, help them thrive and contribute to their success! Motivated- passion for the industry, positive attitude, and professionalism is a must as well as the ability to train, coach, and develop a team. Desire for career growth within the company.
This position requires you to continually walk and stand 6 - 8 hours at a time; carry up to 25 lbs (as needed)
Who we are:
Mango Salon is committed to providing the Richmond area with exceptional, professional hair service to every guest, every time. Founded in 2003 Mango Salon has grown into three locations. Mango Salon has been continually recognized receiving many awards:
- Voted in the Top 200 Salons in the country by Salon Today for more than 10 years
- Recognized in Salon Today Top 200 in 2023 for Compensation & Benefits program
- Recipient of the Richmond Times-Dispatch Top Workplaces Award in 2023
- Readers' Choice Awards in Virginia Living & Richmond Magazine
Why Mango:
Mango has a strong commitment to its positive team culture where generosity and opportunity leads to success. Collaboration and input are encouraged - we believe in our team! It's our mission to be amazing, be profitable, and be generous! We have won several awards based on our culture and rewards program, which includes:
- Supportive, team-based and energetic culture
- Career-pathing
- Competitive pay
- Profit Sharing Retirement Plan
- Comprehensive benefits package (Medical, Dental, Vision and more)
- Paid time off
- Community involvement
- Discounts on services and products
Learn more about Mango by following us on Facebook and Instagram!
Mango Salon is an Equal Opportunity Employer.
