What are the responsibilities and job description for the Host/Hostess position at MANGONI Italian Pizza Market?
Nestled within the vibrant atmosphere of Winter Garden, our charming family-owned restaurant is on the lookout for a warm and welcoming hostess. If you're eager to become part of our close-knit team and thrive in a bustling, customer-centric environment, we invite you to explore this opportunity with us.
The following are the responsibilities of our hostess role:
Greeting and Seating Guests: The hostess is typically the first point of contact for guests. They greet arriving guests with a friendly demeanor, inquire about the size of the party, and guide them to an available table.
Managing Reservations: If the restaurant accepts reservations, the hostess is responsible for confirming and managing reservation bookings, ensuring that tables are set up and reserved for those who have made prior arrangements.
Maintaining the Waiting Area: The hostess ensures that the waiting area is clean and organized. This may include tidying up menus, ensuring proper lighting, and making sure the space is comfortable for guests waiting for their tables.
Providing Menus: Hostesses often distribute menus to guests, explaining any specials or promotions, and answering basic questions about the menu items.
Coordinating with Servers: Hostesses work closely with servers to manage table turnover efficiently. They communicate with the kitchen and service staff to ensure a smooth flow of guests to their tables.
Handling Special Requests: Hostesses may be responsible for accommodating special requests from guests, such as seating preferences, special occasions, or dietary restrictions.
Managing Waitlists: In busy restaurants, hostesses maintain a waitlist and estimate wait times for guests. They keep guests informed about their expected wait time and manage the seating process efficiently.
Handling Guest Concerns: Hostesses should be able to handle guest complaints or concerns gracefully and escalate them to management if necessary.
Assisting in Customer Service: Beyond seating guests, hostesses often play a role in ensuring a positive overall guest experience. They may assist with customer inquiries, help with coat check, and provide general assistance when needed.
Cash Handling: In some establishments, hostesses may handle cash for reservations or manage payment for special events or private parties.
Maintaining a Clean Hostess Stand: Keeping the hostess stand tidy and well-organized is important for creating a positive first impression for guests.
Understanding the Restaurant Layout: Hostesses should have a good understanding of the restaurant's layout, including table numbers and sections, to efficiently seat guests.
All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin or protected veteran status. However, must be over the age of 18.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $13 - $15