Senior Director, Corporate and Strategic Communications

We create possibilities that move life and commerce forward

Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.

Lead the strategic planning and execution of both internal and external communication initiatives. This role involves developing and implementing integrated corporate communication programs with a focus on thought leadership, and aligning the team's work with the company's strategic priorities

Responsible for public relations, media relations, internal communications, executive communications, and social media. A strategic thinker who can build strong relationships across our company, connect ideas and information from across a broad landscape

Develop and execute innovative, proactive, and strategic programs leveraging traditional and new media as well as developing and supporting internal communications programs, including executive communications. Drive a consistent and positive brand reputation by ensuring that Manhattan maintains the highest share of voice in the supply chain commerce category. This position will report directly to the Chief Marketing Officer.

Minimum Requirements

• 15 years of corporate communications experience, 50 % on corporate side; SaaS software company experience preferred.
• 7 years leading a team of communications and/or marketing professionals. Selects, develops and evaluates team to ensure performance excellence.
• Experience collaborating with CEO and Executive Leadership Team to develop strategy and talking points for media interviews, and internal and external presentations and events
• Actively engage with executive leadership to enhance brand awareness and reputation by developing relationships with high-level external audiences, including the media and key influencers, while maintaining the reputation and quality of the organization
• Demonstrated results elevating company brand reputation and increasing awareness through press and social media.
• Exceptional writing, editing, and storytelling skills with extensive experience in all forms of corporate and executive communication, strategic messaging and content development for internal and external audiences.
• Experience in effectively handling high-profile communications demonstrating sound judgment and persuasive counseling to executive management.
• Demonstrated ability to work with customers to develop case studies, bylined articles and press stories.
• Demonstrated ability to think strategically and analytically and make sound decisions quickly and efficiently.
• Experience leading cross functional teams as well as direct employees and agencies.
• Experience in working with a broad cross-section of media/influencers with well-developed skills in building and extending media/influencer relationships.
• Collaborate with HR and executive teams to design communication initiatives that reinforce openness, inclusivity, and engagement
• Role is based in our Atlanta, GA global headquarters office.
  
  

Education Requirements

• Bachelor’s degree in communications, journalism, public relations, or a related field required.
  
  

Principal Duties And Responsibilities

• Functional areas of responsibility include public relations, social media, external communications, internal communications, including executive-level communications.
• Ensure a cohesive public relations strategy through the development, implementation and coordination of external public relations strategies and thought leadership programs, with the goal of establishing the most positive image of the company with the media, customers, partners, investors, potential employees and the general public.,
• Develop and execute a scalable, earned media relations plan in coordination with the global communications team and agencies.
• Develop an executing communication plan that effectively conveys key messages from company leadership to both internal and external audiences. Craft speeches, presentations and public statements that align with the company’s overall brand and vision. Act as a liaison between executives and the media, ensuring that the company’s leadership is well-positioned and represented in public forums, interviews, and industry events.
• Develop and implement an internal communications plan and programs to communicate business objectives, culture and values to employees. Designs, edits and oversees the distribution of internal communications with a variety of media. Provides guidance to executive management regarding corporate announcements.
• Ensure all communications plans are integrated and within scope and budget. Evaluate fit with target audiences to ensure engagement and comprehension.
• Use technology to enable, improve and measure both external and internal communications; corporate intranet, emails, landing pages and social media.
  
  

Scope of Impact/Degree of Independence

• Partner with the CMO in defining organizational goals and strategic plans.
• Direct and control the activities across a broad geography including North America, Latin America, Europe and Asia Pacific.
  
  

Problem Complexity/Decision Making Maturity

• Able to address complex issues by analyzing situations and data with a solid understanding of our market, the company, its products, and, most importantly, the transformative impact of our technology.
• Excel in a collaborative team environment, maintaining curiosity and proactively seeking input and diverse perspectives across functional areas to craft the most effective and engaging communications strategy and deliverables.
  
  

Client Relationship Skills

• Experienced in interacting and collaborating cross functionally, including the executive leadership level.
• Ability to influence decision makers internally and externally.
  
  

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.