What are the responsibilities and job description for the Verizon Customer Service Representative position at Manhattan NY Connections?
We are committed to providing our customers with leading Verizon products and services to fit their needs. We are immediately hiring a Verizon Customer Service Representative who is eager to gain experience in sales and enjoys working with customers. The Verizon Customer Service Representative will oversee customers' interactions to educate them on services available to them that our client can provide.
As a part of the Verizon Customer Service Representative team, you will be responsible for interacting with current and prospective customers promoting products and services that meet their internet and wireless needs. If you are someone interested in customer service, working with others to improve their internet needs and want to gain more career opportunities, join our Verizon Customer Service Representative team!
Responsibilities of a Verizon Customer Service Representative:
- Interact with customers within an assigned market and or territory, promoting products and services from Verizon that meet their needs
- Identify customer's questions and concerns followed by offering them solutions
- Work with the customer service and sales team to develop improved sales and outreach efforts aimed at increasing sales performance
- Negotiate service and contract renewals; upsell service or promotions available to them if necessary
- Keep accurate records of sales transactions to manage their account thoroughly and follow up with customers after the sales process concludes to track sales performance and customer satisfaction
Qualifications of a Verizon Customer Service Representative:
- Ability to build relationships with current and potential customers by communicating with them clearly and providing them insightful information on services
- Prior experience in sales, customer service, or related role
- Strong work ethic with a passion to meet work responsibilities
- Ability to work independently to complete assigned tasks and within a team environment
- Flexibility to work evenings and weekends was needed
- Strong attention to detail to maintain all the knowledge on Verizon’s services
Job Type: Full-time
Pay: $760.00 - $1,275.00 per week
Shift:
- 8 hour shift
- Day shift
Work Location: On the road
Salary : $760 - $1,275
