Office Assistant

Title: Office Assistant

Classification: Employee, Full-time, In-person, Hourly, Non-Exempt

Hours: 34 hours per week; See Potential Schedule Below

Location: In-Person

Hourly Rate/Salary Range: $16.50 per hour

Pay Frequency: Biweekly

Reports To: MPG Practice Manager

Position Summary:

MPG is seeking a detail-oriented and customer-focused Office Assistant to support daily operations in a dynamic mental health practice. Responsibilities include greeting clients, managing calls, scheduling appointments, maintaining office organization, handling confidential documents in the EMR system, and assisting with inventory and administrative tasks. The role also involves ensuring a clean and welcoming environment, supporting clinicians, and helping with team events. Ideal candidates have a high school diploma or GED (bachelor’s degree in psychology or related field preferred), strong organizational and communication skills, a friendly and professional attitude, and basic proficiency in Google Workspace. Prior administrative or customer service experience is a plus, along with the ability to work independently, take initiative, and contribute to office improvements.

Position Compensation & Benefits:

• Health & Welfare Benefits: as per plan documents
• Retirement Eligibility: participation in 401(k) per plan documents
• PTO/Sick Leave: as per plan documents
• Paid Holidays: 8 Paid Holidays (New Year’s Day, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day)

Preferred Schedule:

• Monday: 12:00 PM – 5:00 PM
• Tuesday: 2:00 PM – 8:00 PM
• Wednesday: 12:00 PM – 5:00 PM
• Thursday: 2:00 PM – 8:00 PM
• Friday: 12:00 PM – 5:00 PM
• Saturday: 9:00 AM – 3:00 PM

Position Responsibilities:

• Greet clients and families, answer calls, and alert appropriate staff members.
• Schedule, reschedule, and respond to appointment cancellations.
• Maintain office organization, including restocking supplies, organizing the toy closet, and ensuring furniture is in place.
• Scan and upload documents to the appropriate EMR system, ensuring confidentiality.
• Assist with inventory management and receiving packages.
• Provide administrative support to clinicians and assist with team-building events as needed.
• Open and close office, ensuring all equipment, machines, and supplies are properly managed (e.g., water, snacks, lights, Keurig, etc.).
• Ensure a clean and welcoming office environment, including restocking bathroom supplies, checking trash, and shredding confidential documents.

Position Qualifications:

• High school diploma or GED required; bachelor’s degree in psychology or related field preferred.
• Previous experience in an administrative or customer service role is a plus.
• Detail-oriented with a strong focus on organization and task management.
• Strong communication (written and verbal) and interpersonal skills.
• Positive, friendly attitude with excellent customer service skills.
• Ability to work independently, take initiative, and help improve office processes.
• Basic proficiency in Google Workspace (Docs, Sheets, etc.).
• Willingness to learn and grow with a dynamic, expanding practice.

Position Conditions:

• Position is 100% in-person, working in a traditional office setting with no remote flexibility.
• Must be able to work established days and hours to meet the business needs of the practice.
• Ability to work independently while receiving scheduled, ongoing supervision.
• Ability to sit, stand, and move around the office for extended periods.
• Manual dexterity for handling paperwork, office equipment, and electronic devices
• Ability to work in a standard office environment with typical office equipment.

Interview Process

• 30 Minute Phone Screen with Recruitment & Engagement Specialist
• Work Sample
• In-Person Interview with Practice Manager

Position Disclaimer

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their supervisor. This document provides an overview of the position currently available. It is not an employment contract. MPG reserves the right to modify job responsibilities or job descriptions at any time. Employment with MPG is at-will and either party can terminate the employment relationship at any time with or without cause and with or without notice.

MPG and MPG Tutoring provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. To request assistance due to an ongoing medical condition or disability, contact our HR team by leaving a voice message at 1-646-389-6848, and someone will respond within one business day. Alternatively, email requests can be sent to AskHR@manhattanpsychologygroup.com.