Implementation Analyst

Who we are :

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

Scope and Purpose :

The Implementation Analyst takes the lead in building and validating accuracy in the enrollment technology. Coordinates with internal and external partners to gather information needed to prepare the software to receive applications. This includes generating group documentation, creating / tracking tasks and workflows, managing priorities and requests, managing risks and impact, providing project support / direction and maintaining a master schedule of all groups and work items associated. The Implementation Analyst will also be required to create and maintain clear channels of communication with both internal and external stakeholders. The goal of the Implementation Analyst is to ensure that the Enrollment Technology created is delivered on time while maintaining a high level of quality.

Duties and Responsibilities :

• Oversee testing procedures; ensure that proper documentation is updated on persistent problems.
• Collaborate with other team members to develop, coordinate, and implement projects and task schedules.
• Manage timelines and deadlines for Case Builds.
• Validate incoming enrollment files.
• Build enrollment groups on our Proprietary Platform.
• Work with all departments to ensure technology is ready for enrollment.
• Research and troubleshoot issues that arise.
• Work with external technology partners for group enrollments.
• Work closely with other departments to verify the enrollment goes smoothly from beginning to application issuance.
• Keep stakeholders informed of project status and deliverables, as well as risk and mitigation strategies.
• Actively monitor groups and solve problems to keep enrollment moving forward. Report and escalate issues as needed.
• Successfully manage the relationship with the client, internal and external partners and all stakeholders.

Minimum Qualifications :

Bachelor's degree in IT-Related field, i.e., Information Technology, Computer Science or equivalent experience.

Knowledge, Skills and Abilities :

Travel Requirements :

This position may require light travel within a ten-mile radius from one office location to another as needed.

Professional Development :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and / or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP / EEO Statement :

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer / Vet / Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.