Financial Aid Counselor

Job Title: Financial Aid Counselor

Department: Student Financial Services

Reports to: Associate Director

Effective Date: 4/01/2025

# of Direct Reports: 0

# of People Supported: 2

Job Description

The Financial Aid Counselor plays a vital role in guiding students and their families through the financial aid process, ensuring they have a clear understanding of their eligibility, available assistance programs, and long-term financial planning. In a financial aid office committed to empowering students with financial literacy, this position provides accurate, student-centered counseling to help individuals make informed decisions about financing their education. The counselor assists with the financial aid application process, proactively advises students on how academic choices may impact their financial aid and supports the administration of aid programs as assigned by the Associate Director. Additionally, they collaborate closely with the OneStop team to provide responsive, high-quality service to students and families.

Supervisory Responsibilities

• None.
  
  

Duties/Responsibilities

• Provide financial aid counseling to students and parents regarding all aspects of financial aid process; make necessary referrals to other student service offices
• Provide excellent customer service to students and parents regarding all financial aid matters; respond to emails, phone calls, be available for in person and online appointments and meet with walk-ins to the office
• Collect required documentation and supporting materials; assist with technical review of all financial aid applications and preparation of student files
• Assist in the administration of federal, state, institutional, and outside aid programs including utilization of federal and state websites
• Actively participate in promoting financial literacy by leading or supporting workshops, presentations, and outreach efforts designed to help students develop essential financial skills and make informed financial decisions
• Interact with appropriate third-party entities in order to facilitate the student eligibility process
• Participate in regular training and professional organizations to keep abreast of new information and program changes to be implemented
• Perform other duties as assigned
  
  

Required Skills/Abilities

• Excellent oral and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask, stay organized, and meet deadlines.
• Proficiency in Microsoft Office and ability to learn new systems.
• Strong analytical, problem-solving, and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Discretion, strong work ethic, and willingness to learn.
• Flexibility for occasional evening and weekend work.
  
  

Qualifications

Education:

Bachelor’s Degree

Experience

At least one year of demonstrated work experience in financial aid is preferred.

Physical Requirements

• Ability to lift up to 50 pounds at times.
• Ability to sit for long periods of time.
  
  

Hours Expectation

Full-time, 35 hours per week

Housing

Housing is not provided.

Benefits

Manhattanville University also offers a highly competitive and comprehensive benefits package, including tuition remission. For more information regarding benefits, please visit our benefits page: Manhattanville Benefits

Manhattanville University is an Equal Opportunity Employer. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. If you are unable to complete this application process, contact Manhattanville Human Resources at human.resources@mville.edu to ask for assistance.

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