What are the responsibilities and job description for the Pool Office Staff position at Manheim Township Commissioners?
*This is a seasonal/summer position with an anticipated start in May 2025*
Pool Office Staff
Department: Recreation
Reports To: Pool Manager
Supervisory Responsibilities: No
Safety Sensitive: No
Classification: Seasonal; Non-Exempt
Job Level: 2 or 3
Driving Status: No
Work Environment: Pool Office
Summary
Consistently provide friendly and courteous customer service to all pool patrons.
Essential functions
- Utilize guest management software to check guests into the Pool, and process daily admission sales of credit card transactions.
- Control facility access for a pool facility; limit entrance privileges to paid customers and season pass holders. Assist pool patrons with questions, requests, and complaints.
Related functions
Assist with swim team special event functions.Physical Requirements
- Ability to demonstrate physical fitness to include frequent light to occasional heavy lifting (up to 30 lbs.) standing, and walking for long periods of time, bending, pushing, and pulling.
- Able to stand, sit and walk for extended periods of time and intermittently.
- Ability to reach with hands and arms, push items overhead, occasionally stoop, kneel, or crouch.
- Ability to talk, hear, and see.
Competencies
- Ability to communicate township/department policies, rules, and regulations to all that use the facility.
- Ability to demonstrate flexibility in work habits to meet ever-changing schedule requirements.
- Ability to show initiative in all situations.
Skills
- Basic mathematical skills
Abilities
- Ability to demonstrate tact and patience when dealing with customers.
- Ability to effectively deliver high level customer service, both over the phone and in-person.
Preferred Education and Experience
- Prior payment processing experience
Disclaimer
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
